What do I really want for myself?
What do I really want for others?
What do I really want for the relationship?
What are 3 questions you can ask when you find yourself slipping out of dialogue?
100
Others perception that you're working toward a common outcome in the conversation, that you care about their goals, interests and values.
What is mutual purpose?
100
The acronym for the 5 distinct skills that can help you talk about the most sensitive topics.
What is STATE?
100
Teammate whose favorite vacation spot is Mexico.
Who is JB?
200
A discussion between two or more people where stakes are high, opinions vary and emotions run strong.
What is a crucial conversation?
200
Start with the Heart
What is the name of chapter 3?
200
A do/don't statement that addresses others' concerns that you don't respect them or that you have malicious purpose and it confirms your respect or clarifies your real purpose.
What is contrasting?
200
Four power listening tools used to encourage others to share their paths.
What is ask, mirror, paraphrase and prime?
200
Her maiden name is DeStefano.
Who is Gina?
300
The free flow of meaning between two or more people.
What is dialogue?
300
How people feel, act and the tone they take during a conversation.
What are the conditions?
300
When you are at cross-purposes, this acronym of four skills are used to get back to mutual purpose.
What is CRIB?
300
As you begin to share your views remember your ABCs, which stands for what?
What is agree, build and compare?
300
This teammate grew up in Christine's hometown.
Who is Cory Butler?
400
Our own opinions, feelings, theories and experiences about the topic at hand.
What is a pool of meaning?
400
Understating or selectively showing our true opinions.
What is masking?
400
Victim stories, villain stories and helpless stories.
What are the three clever stories?
400
Command, consult, vote and consensus.
What are the four methods of decision making?
400
Carey's mother lives in this state.
What is Florida?
500
The number of hospital deaths in the U.S. Each year stemming from human error.
What is 200,000?
500
Masking, avoiding and withdrawing.
What are the three most common forms of silence?
500
He said "Nothing in this world is good or bad, but thinking makes it so."
Who is William Shakespeare?
500
Offering your best guess at what the other person is thinking or feeling before you can expect him or her to do the same.