What are the three elements of a crucial conversation ?
100
Identify where you are stuck ?
What is the first skill to use before initiating a crucial conversation ?
100
See and hear, tell a story, feel and act.
What is the infromation both sides add to the pool of shared meaning ?
100
Be right, look good,keep the peace, win, punish, blame and avoid conflict.
What is a list of unhealthy goals ?
100
How you notice when safety is at risk.
What is learn to look ?
200
When we are not acheiving what we want in a variety of areas in our life from personal relationships to problems at work, we are said to be this .
What is Stuck ?
200
When you back track from poor results to the crucial conversation that is keeping you stuck.
How do you identify the right conversation ?
200
This is how to stay focused on what you really want.If you first don't change your heart, any efforts to change your actions are likely to be insincere,shallow and doomed to failure
What is start with heart ?
200
Learn, find the truth, produce results and strengthen relationships.
What is a list of healthy dialogue goals.
200
Sarcasm, sugarcoating, and couching are some of the ways we do this .
What is masking ?
300
When we are stuck we go to either one or the other forms of non effective communication and sometimes move from one to the other .
What is silence and violence ?
300
Step out of the content, observe the process and fix it.
What is content verses process ?
300
This is the first thing that degrades during a crucial conversation.
What is our motive ?
300
This choice consists of a needless "or" statement and are blind to "and" options.
What is the sucker's choice ?
300
This involves staying completely away from sensitive subjects. We talk, but without addressing the issues that are uncomfortable or upsetting.
What is Avoiding ?
400
These are the characteristics of some-one using silence as a form of ineffective communication.
What is withdraw, aviod and mask ?
400
When upset and angry we get dumbed down and go to this mind set.
What is the reptile brain.
400
We become blind to our own role in the problem. Our motives degrade. We limit our choices.
What are three heart problems ?
400
Clarify what you want to achieve and what you want to avoid. Combine the two and ask a question such as " i wonder how I can achieve ______ and avoid ___.
What is how to get to "and" thinking ?
400
This is pulling out of communication altogether. We lose even the possibility of dialogue by steering clear of those who might raise difficult subjects.
What is withdrawing ?
500
Controlling, labeling and attacking.
What are some of the charecteristics of violence ?
500
Giving up the goal of convincing others or staying silent to avoid conflict and instead focusing on contributing to this.
What is the shared pool of meaning ?
500
We know us, we have access to us, we can change us and take responsibility for our own behavior and take control of our lives.
What it is important and practical to work on US first ?
500
Focus on what you really want and refuse the sucker's choice.
What are ways to start with heart and break away from silence and violence ?
500
Silence which includes masking, avoiding and withdrawing and /or violence which includes controlling, labeling and attacking .
What is an example of what your style may look like when you're under stress ?