Get Unstuck
Start With Heart
Make It Safe
Master My Stories
State My Path
100
A discussion between two or more people where stakes are high, opinions vay and emotions run strong
What is a Crucial Conversation
100
This is the first thing to degrade during a crucial conversation.
What is motive
100
If you can do this you can talk to almost anyone about almost anything.
What is Make It Safe
100
Our emotions are created by this colorful culprits
What are "Stories"
100
the STATE acryonym stands for this.
What is share my facts, tell my story, ask for others' path, talk tentatively and encourage testing.
200
The free flow of meaning between two or more people.
What is Dialogue
200
Should I be honest or kind?
What is a "Sucker's Choice"
200
People never become defensive about what you're saying (content). People become defensive about this.
What is your intent.
200
Stories include judgements, conclusions and attributes while often excluding these.
What are facts.
200
We begin with facts for this reason.
What is facts are more persuasive.
300
Two methods for purposefully withholding meaning from one another.
What is Silence and Violence
300
The curse words, honest thoughts and emotions that don't make it into the conversation.
What is my "Left-Hand Column"
300
The entrance condition of dialogue
What is Mutual Purpose
300
My story is that is not my fault. I did not do anything wrong.
What is Victim story.
300
We tell our story for this purpose.
What is to fill in the details.
400
Two factors that make dialogue different than ordinary conversations
What are give up convincing others and taking responsibility to get others information, especially those that disagree with you.
400
Name the two "Start with Heart" skills
What are "Focus on what you really want and Avoid the Sucker's Choice"
400
The Continuance Condition of Dialogue
What is Mutual Respect
400
My story is that the other person deserved the treatment I gave them.
What is a Villian story
400
We speak with the appropirate amount of this trait
What is tentativeness.
500
The birthplace of synergy
What is the "Pool of Shared Meaning"
500
These goals are to learn, find the truth, produce results and strengthen relationships
What are "Goals of Dialogue"
500
Name three skills for for rebuilding safety
What are apologize, contrast and CRIB (Create Mutual Purpose)
500
I overcome victim, villian and helpless stories this way.
What is victim to actor, villian to human, helpless to able.
500
When using the STATE skills we must also keep this factor in mind.
What is safety.
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