CruiseBound 101
This branded reward is earned on every booking but only posts to the guest's account AFTER they sail.
What is Cruisebound Cash?
This is the number of stages in the cruise lifecycle, from Search & Book through Onboard & Debarkation.
What is 6?
These two ultra-luxury, all-inclusive lines are Resolutions-only — agents never navigate their portals.
What are Regent and Seabourn?
Facing forward, this is the LEFT side of the ship. Memory tip: it shares a letter count with 'left.'
What is Port?
When confirming a credit card on a call, agents may only read back this many digits — never the full number.
What is the last 4?
How long is CruiseBound Cash valid for before it expires?
What is 2 years?
Cruisebound's universal cancellation policy gives this many hours of penalty-free cancellation from booking.
What is 24 hours?
This adults-only (18+) line is design-forward and bundles drinks, Wi-Fi, dining, and gratuities into the fare.
What is Virgin Voyages?
This three-letter cabin code means the cruise line assigns your specific cabin later — keep pregnant or motion-sensitive guests away.
What is GTY (Guarantee)?
These three things Inbound NEVER offers — they always escalate.
What are OBC, penalty waivers, and cash refunds outside policy?
Aside from CruiseBound Cash, name another benefit included in the CruiseBound Rewards Program.
What is deferred deposit?
This date, typically 60–120 days pre-sail, is when bookings are paid in full and most modifications get harder.
What is the Final Payment Date?
This corporation owns Princess, HAL, Cunard, Costa, Seabourn — and the line that bears its own name.
What is Carnival Corp?
This dining style features fixed early seating around 5:30–6 PM, with the same table and same waiter every night.
What is Early Traditional?
Quoting a cancellation penalty percentage from THIS source is an auto-fail — always open the booking and the SOP first.
What is memory?
Of Cruisebound's six teams, this is the only one that talks to guests directly.
What is Customer Operations?
When a guest says 'I want to cancel,' these are the three questions you ALWAYS run first.
What is: 'What's changed?' / 'If we could solve that, would you still sail?' / 'Let me check what's possible'?
On MSC, this is a ship-within-a-ship luxury area with separate dining and perks — NOT a cabin upgrade.
What is Yacht Club?
At a port like this, the ship anchors offshore and guests transfer by small boat — slower, and weather-dependent.
What is a Tender Port?
Before sharing booking info or modifying a booking, this verification step is required — skip it and it's an auto-fail.
What is PIN verification?
These four operating principles — not posters — guide decisions at Cruisebound.
What are People-centric, Decisiveness, Accountability, and Humility?
From cheapest to most expensive, name the five rungs of the save-the-sale ladder.
What is date change, name change, cabin downgrade, payment plan extension, insurance referral?
The most rigid line Cruisebound works with — limited modifications, set expectations early.
What is Disney?
This mandatory safety drill happens before the first sail-away. Skip it and you don't sail.
What is Muster?
Auto-fails almost never end a career on their own — THIS is what actually does.
What is hiding the mistake (instead of telling your lead)?