Rates
The two rates possible in Cashless Tolling
What are transponder based and image based rates? TBR/IBR
These account types are set up by BOS after receiving ROV data.
What are System Established accounts? (System-P and System-C)
A customer's statement due date is based on this
What is the account creation date?
An account can have this many contacts
What is 5?
This type of license plate being put on account causes a notification to be sent to customer 15 days before it's exipiration
What is a dealer temporary plate?
You get this rate when travelling through toll zones on the KS Turnpike without a valid transponder.
What is the image based rate or IBR?
System Established accounts receive their statements this way
What is by mail?
An accounts statement date is this many days before the due date?
What is 20 days?
Contacts will still need one of these to authenticate themselves when calling the CSC?
What is a 4 digit PIN?
When adding these two types of vehicles to an account a start date and end date must be added
What are Rental and Visitor vehicles?
You get this rate when travelling through toll zones on the KS Turnpike with a valid transponder.
What is transponder based rate or TBR?
This type of account cannot be created using self-service tools.
What is a government account.
A customer can have this many payment methods on file
What is two?
Contacts will have to do this to access an account online
What is create their own login?
True or False: A customer must have a transponder assigned to every license plate on their account.
False, a customer may have plates on file that are not assigned to a transponder. These plates would receive the IBR.
When a customer's account is 'not current' they will get this rate when travelling
What is the image based rate? (IBR)
This type of account posts toll transactions that belong to a third-party that manages large volumes of individual customers
What is a Mega account? (Bancpass, BestPass, Prepass)
If on file, this payment method is always primary
What is ACH?
True or False? Only a primary contact can designate another contact as the primary.
True, a non-primary contact cannot make themselves primary. Only a primary can make another contact the primary.
A customer can still add a plate that is already on file with a commercial account if they mark it as this type of vehicle
What is a rental?
When a customer has two transponders one is flagged excessive Itolls and the other isn't the transponder without the flag gets what rate?
Customers have to do what to establish an account?
What is provide all required information or convert a System established account by validating their info and accepting terms and conditions?
True or False? An accounts in the status of 'Not Current' can only be in one level of escalation at a time?
False, when an account is in 'not current', one or multiple levels of escalation can be applicable at one time.
This many contacts can be made billing contacts
What is one? Only one contact is identified as the billing contact.
These are the two statuses a transponder can be in
What is active or inactive?