Roles and Positions
Works with clients who have complaints, reservations, or issues/questions that require information. They are the frontline of support for all things Fluid and work tirelessly to provide solutions and prioritize the customers' needs at each step of the process.
What is CS Facing?
Exchanging vehicles in a reservation
TL
What is a Team Leader?
It's the channel where new cases are shown
What is #desk-support-notifications?
Works to reduce the risk that users will be exposed to harm, fraud, or other behaviors that are outside our community guidelines.
What is Trust and Safety?
Status of a vehicle that shouldn't be available for renting
What is M1.9?
DO
What is Drop-off?
It's the channel where we can ask questions or forward cases to the Claims team
What is #cs-claims-intsupport?
Part of the Engineering team who manage our internal systems and hardware along with putting in place best practices for securing our systems, hardware, and corporate users
What is IT?
Service is provided to drivers to assist them in emergencies, such as flat tires, dead batteries, or mechanical failures. When the vehicle can be fixed on-site.
What is Roadside Assistance?
RSA
What is Roadside Assistance?
It's the channel where all the new vehicles show up
What is #vehicles?
Fluid team members who are in the field in our markets, they maintain, fix, service, onboard, and install telematics devices in Fluid managed vehicles
What is Lieutenant?
Removing the vehicles from our platform so the FVIP can sell them.
What is decommission?
BDM
What is a Business Development Manager?
What is #insurance?
Manages any vehicle move and reposition, assisting with roadside assistance and providing support for fleet managers, LTs, and Vendors.
What is FMS?
When a declined transaction occurs and we try to run the charges again, by petition of the borrower
FVIP
What is Fluid Vehicle Investor Program?
It's the channel where we report our issues with Neptune or the Fluid App
What is #rental-app-support?