Ticket Management
The status of a ticket, where the agent is waiting for a reply from the customer.
What is pending?
Our Primary supplier
Who is DOT?
These are the 4 types of order issues
What is expired, wrong, thawed, damaged items?
This is where you will find all the training guides (Must show navigation)
What is the customer service google drive?
This is how you look for other walmart tickets
What is search by order number?
The length of time authorization is good for
What is 30 days?
This is where you will find a list of all vendors (Must show navigation)
What is the vendors tab in the channel report master?
How to read a Julian date
What is the number day of the year?
This is how long a customer has to report an order issue (Must show customer-facing FAQ)
What is 24 hours?
This is where you edit a customers contact information (Must show navigation)
What is click on user name in zendesk?
This is needed to find a PayPal transaction for a customer when their order is not in Magento
What is the email address associated with their PayPal account
This vendor is where you would look for a freezer for a customer
Who is Arctic Air?
This is how long 10 pounds of dry ice will last
What is 1 day
This is how you process a UPS Exception (Must show process)
Show process
In this view, you will find all open tickets for the team (Must show navigation)
What is "All Open Tickets"
How to cancel an Afterpay order
What is refund the transaction and cancel in OMS?
This vendor can drop ship, but their products also ships from Quincy
Who is Bunzle?
This is how you calculate a partial damage
What is find cost per unit and multiple by the number of units damaged?
This is how to check to see if a customer has redeemed a promo code already (Must show process)
What is the FSD Audit Report?
This is how you unmerge a ticket
What is you can't
Where to find the status of a Net 30 account (Must show navigation)
What is Magento, Customers, TreviPay?
This is how drop ship vendors returns are processed
Erika contacts Don, Don contacts Vendor, Vendor approves/denies, Don updates Erika
This must be received when a customer receives the wrong item before any resolution can be provided
What is the UPC number?
This is how you file a Tforce claim (Must show navigation)
Complete form from Tforce, attach images, BOL, and receipt, email to James