Name the Department
10 Elements
Name the Resource
PCP vs. Specialty
Name the Department 2
100

Hernias & Hemorrhoids 

What is General Surgery 

100

Marsha

Marsha

Marsha

What is say the callers name 3 times

100

New patient packet

What is Teams 

100

SDA

What is PCP 

100

Hematuria

What is Urology

200

Pain, Strains, Sprains

What is Sports Med 

200

DOB, Address, Phone #

What is verify demographics 

200

Appt type for US Thyroid 

What is Crosswalk

200

PFT

What is Specialty

200

EEG

What is Neurology

300

Tubes & Tonsils

What is ENT

300

Dr. Joe looks forward to seeing you 

What is managing up?

300

Referral (All 3) 

DD

What is RM, RF, & PC

300

Well Child 

What is PCP 

300

Vocal Cord Dysfunction

What is Speech Therapy

400

Event Monitor

What is Cardiology

400

Anything else I can help you with 

What is offer additional assistance

400

Patient pass appt history

What is PC or RC

400

Anthem HIP 

What is Specialty

400

Colposcopy 

What is GYN

500

AAS Endo

DD

What is GI 

500

Caller says thank you 

What is My pleasure 

500

Address to Ferry St Lab

What is Guide or Phonebook 

500

Pap smear

What is both

500

GFR Levels

What is Neph

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