I
When will the login code for the customers expire?
30 minutes
What is the longest inseam we offer?
40"
What height range do we recommend for our Semi Tall men's products?
6” - 6.3”
True or False
You assign Inder the following tasks:
1) return to sender
2) loop returns
3)shipping refunds
False
What was the first word that came to Tiffany's mind when thinking of our brand voice?
Empathy
What do we do if we put an order on hold?
Record it in Asana
How do we know when a package is pre-shipment?
The label hasn’t been scanned for 1.5-2 weeks
What does PCCC stand for?
Personal Customs Clearance Code
What is the new final sale tag?
#FS_Exception
What does cherry-picking mean in the sense of a ticket system?
Choosing which ticket they want
How long will it take for the store credit to be processed after the return is delivered?
1 Day
What are the 2 things we ALWAYS have to do after entering a manual return?
Tag the order, and place once return has been entered
How long will it take for the refund to be processed after the return is delivered?
2 Days
The customer returned for store credit on Oct. 10. They contacted us on Oct. 18 that they wanted a refund instead. Do we accept?
No, only within 5 days
What are the 2 things we should always be doing when working on unassigned?
Work on the oldest first & check if the customer has other tickets opened
How does the needs review process work for defective items if the customer requests store credit/exchange?
Review the image, if defective, we send replacement/store credit if requested right away and reject the request, contact the customer
What are the current shipping options we offer our customers?
Standard shipping under $60
Free no-rush shipping
Priority shipping
Express shipping
Signature required
Is this sentence part of our objective?
"We don't expect them to get any shorter & so we want them to be able to rely on AT for the rest of their lives"
Yes
How does the needs review process work for defective items if the customer requests a refund?
Review the image, if defective, we reach out to see if they want a replacement or store credit instead and keep the item, if not, they can return and waive the label
What are the 3 tags that we’ll be using on a regular now?
#Manual_Return
#FS_Exception
#Exception_Made
Name 4 out of the 7 types of harassment in the video shown
Discriminatory
Personal
Physical
Power
Psychological
Cyberbullying
Sexual
What's the difference between empathy & sympathy?
Sympathy is understanding from your perspective. Empathy is understanding from the customer's point of view.
What year was American Tall founded?
2015
When is Jessica’s Birthday?
November 27
What are the names of all the dogs in the office? (5 names)
Sunday, Chief, Stevie, Nunu, Bubu and Taotao