Guiding Principles
Describes that we are 'trustworthy'
INTEGRITY
The first rule
Order entry in 24 hrs
OE timeline
24 hours
Pivot, adapt, develop innovative solutions in response to challenges
What orders we check daily
orders with ASAP ship dates
Pick Date range
0-3 days of ship date
Number of guiding principles
8
How often we check orders with ship dates > 60 days
monthly
CIA ship date
30 days from sending PFI
We are nimble, react with purpose
Responsiveness
Weekly
original committed/delivery
scheduled ship/delivery
customer req date
Name 4 guiding principles
(if answered last, must be 4 we have not used yet)
RESPECT, RESILIENCE, INTEGRITY, EMPOWERMENT, TRANSPARENCY, ACCOUNTABILITY, COLLABORATION, RESPONSIVENESS
Every two weeks
Check orders shipping within 30-60 days
Time limit to past-due/open orders
2 days