Deep Sentinel Tools
White Glove Way
Guess Who?
100
This internal tool is where all agents can review a system setup
What is admin dashboard?
100
This June team initiative as inspired by Kobe Bryant and focused on discipline, grit, and pushing through challenges with a champion's mindset.
What is the Mamba Challenge?
100
This teammate once had their hockey game watched by Angelina Jolie's dad, Jon Voight.
who is Nick?
200
This e-commerce platform is where agents check hardware orders and order history.
What is Shopify?
200
This weekly reporting framework asks each team member to share their goals, updates, and obstacles, creating alignment and accountability across Customer Success.
What is PPP?
200
This teammate once lost his partner's engagement ring before proposing.
Who is Pat?
300
This tool is where agents check, update, and maintain accurate partner hierarchy.
What is Chargebee?
300
For our enterprise partners, this proactive practice means reviewing their accounts daily to identify issues before they escalate, ensuring systems stay healthy and demonstrating true white-glove service.
What are Daily System Health Checks?
300
This teammate grew up near a beach but never learned how to swim.
Who is Jasmin?
400
In HubSpot, this internal library provides detailed processed documentation, troubleshooting steps, and best practices, acting as the single source of truth for agents handling partner and customer issues.
What is the Knowledge Base?
400
This initiative focused on precision and consistency, following June’s Mamba Challenge.
What is the Brick-by-Brick Challenge?
400
Before joining Deep Sentinel, this teammate worked in Media Research, estimating ratings for new Fall TV Programs.
Who is Lisa?
500
In HubSpot, when closing a partner support ticket, this field cannot be left blank, even if the entry is "N/A" because it drives reporting for partner readiness and behavior.
What is Partner Feedback?
500
In our most recent training, Owning the Issue, agents learned this is the art of remaining calm and professional outwardly while managing chaos internally.
What is Act Like a Duck?
500
This teammate admits they can easily forget things unless every important detail is written down.
Who is Judelle?
