Who's the Customer?
Founded in 1978, this orange-branded home improvement retailer boasts the highest cumulative number of tickets created in Zendesk, and promises, “How doers get more done.”
Who is Home Depot
Error from sensor: "message":"Connection unexpectedly closed (remote error: tls: expired certificate). Reconnecting after timeout 15000"}
What is expired/invalid fleet license?
The response follow-up time for a P3 for an Enterprise customer.
What is every 3 business days?
This team member once called Spain home.
Who is Scott?
The most likely place to find a customer's licensing status?
What is SFDC?
Founded in 1988 and led by Larry Fink, this investment firm is the world’s largest asset manager and the company behind iShares ETFs.
Who is Blackrock?
corelight-fleetd: 2023/10/12 21:09:32 http: TLS handshake error from x.x.x.x:37850: tls: failed to verify client certificate: x509: certificate has expired or is not yet valid: current time 2023-10-12T21:09:32Z is after 2023-09-25T17:28:18Z
What is Expired Identity Cert?
The initial response time for a P2 for an Enterprise customer.
What is 4 hours?
Knock Knock, Who's there? The doctor.
Who is Al Smith?
Who is Wayne Staats?
The log on a sensor that contains information about Fleet connectivity.
What is corelight-managementd?
Located in La Jolla, this University of California campus is home to the Tritons and the Scripps Institution of Oceanography.
Who is UCSD?
Sensor showing error "info: Warning - deployed version '28.4.2-rc7' should be 'deployed' but is 'pending-upgrade'"
What is sudo corelightctl sensor deploy?
The time that a ticket can no longer be amended after being marked as Solved?
What is 7 days?
From the Stage to the Cage to the Race.
Who is Hunter Morrison?
The log on a sensor that typically contains errors related to physical media.
What is kernel.log?
This global payments company sponsors the Olympics and tells cardholders, “It’s everywhere you want to be.”
Who is Visa?
2026-10-01T12:33:40.092557221Z Oct 1 12:33:40 ERR Failed to upload: /data/sspcap/data/2026-10-01/spcp.2026-10-01_10:32:25.793_00.pcap.s2 to s3://corelight-asg-sensor-spcap-west/ error="Failed to open index /data/sspcap/data/2026-10-01/spcp.2026-10-01_10:32:25.793_00.pcap.s2.index Failed opening: stat /data/sspcap/data/2026-10-01/spcp.2026-10-01_10:32:25.793_00.pcap.s2.index: no such file or directory" component=zip_uploader
We do this when a proactive alert for packet drops is created for a customer's sensor that had drops only during the upgrade process, and quickly recovered after the update finished.
What is note the issue was resolved on its own, and close the case without contacting the customer?
This team member used to write poetry and tried to get it published.
Who is Michael Munt.
Command required to generate a challenge value for escalating privileges on a customer's sensor.
What is corelight-config support enable?
This cruise line’s fleet includes Icon of the Seas, which debuted in 2024 as the world’s largest cruise ship.
Who is Royal Caribbean?
worker-16: taskset: failed to set pid 20843's affinity: Invalid argument │
│ Exiting due to initial start failure: worker-16 [exit code 1]
What is Hyperthreading enabled in v29.2.0?
The required step before escalating an issue to Engineering.
DJ Spin that track
Who is Icetre Normal?
Command in diag-shell that will kick off an update when a sensor is currently managed by Fleet.
What is corelight-config os update?