Electronics
Can the Twin Connection be used between different collections?
What is no, twin connection only works within the same model.
Are Furniture manuals trilingual?
What is Yes. Newer units will now have a trilingual manual.
Who do you email to process customer refunds?
What is AR Team
Where can you find parts list?
What is Associated Items
Where are the troubleshooting videos located?
What is Customer Service
What troubleshooting do you try if the display is wonky or buttons are not working?
What is Factory Reset
Are cushion cores sold in sets?
What is No.
What information is needed to ensure the correct part generation is sent?
What is PO #
What tab do you click on to find what materials something is made of?
What is Dataset
What can you no longer do on our new website?
What is toggle between sites
Name a current unit that has a fully automatic tone arm?
T400D, C300A or CR6049A
If a customer says the stretchers don’t fit on the Schoolhouse or x-back stools, what do we need to do?
What is Switching the Front Legs
Where can you check backorders and stock status for parts?
What is CS Backorder Check Sheet
Where can you find kit SKUs for components that are part of a kit?
What is Where Used
Where can coupon codes be entered?
What is Shopping Cart & Checkout
What do you need to connect Phono Output to Self-Powered Speakers?
What is Preamp
The order is not in JDE and customer is missing the cushion covers, what do you tell the customer?
What is contact the retailer for assistance as we don’t have access to tracking.
What is required for a unit to be within warranty?
What is Purchased New & from Authorized Vendor
Where can you find carton dimensions for a unit?
What is Dataset
Where on our website can customers view needle type for discontinued units?
What is Replacement Needles
Is the 1-year warranty valid for Amazon Mexico customers?
What is yes. Other international customers still have to reach out to International Distributors including Mexico if not purchased from Amazon.
Name the retailer that can purchase furniture from us for commercial use with a warranty?
What is None. Our products are not graded for commercial use, there is no warranty if purchased.
When charging a customer in Authorize.net, what is the invoice # format you should use?
What is Last 4 Digits of Card & Last Name
Where can you find cover ups that fit certain outdoor furniture?
What is Compatible Item
Who are our Buy Now/Pay Later providers?
What is Sezzle & Shop