ICRs
"This collar was too big for my dog"
What is Return/Replacement?
What is ≤ 7:30?
Where you submit a traditional WOW request.
What is Oracle?
The form you submit when you're logged out of Oracle.
What is the Release Discrepancy form?
"Chewy has the greatest customer service ever!"
What is Social Love?
CS Social's Response Time.
What is ≤ 5:30?
Where you can find the Disengage Notes template.
What is the Specialist Playbook.
Form you submit when you notice another Specialist didn't follow protocol.
What is the Coaching Submission form?
"@JohnDoe did you see the promotion @ Chewy was running?"
What is Not Speaking to Us?
CS Social's Backing Time.
What is ≤7:30?
Where to find our real-time updates for our team
What is the Social Announcements Slack?
What is the Surprise WOW Order form?
"Important Warning From Meta: Your Facebook page is scheduled for permanent deletion"
What is Leadership Action/Ban?
CS Social's CPH.
What is ≥18?
Where you go to ask the team general questions.
What is the CS-Social-NPS-QA Slack channel?
The form that you submit when a free order is needed to appease an upset customer.
What is the CS WOW Order form?
"I think I will send one of these to JD"
What is PR Non-Engageable?
NPS CPH.
What is ≥10?
Where you submit a WOW order request.
What is the Specialist Smartsheet Submission Form?
Form you submit when you notice that Sprinklr isn't functioning the proper way.
What is the Sprinklr Bugs and Improvements form?