Memberships/Pack
How much is a 10 pack?
$225
What station do intros start on?
R 9/10 or depends on their goals/if they come with a friend
What is our cancellation policy?
30 day notice
What time do calls start in the morning?
9am
How much is an OTBeat? What is another name for the OTBeat?
$124, $133 after tax
Performance Tracker
How much is our Elite membership?
$119
What should we do before an intro arrives?
Name on locker, otbeat (if paperwork is completed), station assignment
What is the policy on collecting the final payment?
We collect the final payment it as soon as we receive the cancellation request. They can still use their membership up until their membership expiration
What is the most important part in the intro booking process?
Getting a CC on file
TRUE OR FALSE:
You can use your OTBeat out of the studio
True
How much is our premier membership & how much is it the first month?
$179 & $129
What two things should you have out for the intro after class?
MA clipboard and otbeat
TRUE OR FALSE:
If someone cancels when they are on a freeze, they don't have to pay the final payment
False
If someone is not local and they come in for their first class with a friend who is a member, what is this called and how much do we charge?
Preferred guest rate
$12
What times throughout the day do we clean?
After the 12:15 class or before
At close
When would we offer a package vs. membership?
Schedule can't commit to coming in on a weekly basis, travels a lot, has another fitness regiment... etc
What is the Evergreen offer?
If someone refers a friend who joins Elite or Premier, their friend will receive $50 off their next month.
What are the 2 most important things you do when someone cancels/freezes?
Make sure the form gets sent
Leave Nat a contact log :)
True of False:
We call the leads in the portal twice a day
True
What is the front desk side responsible for for cleaning?
Wiping down treads and rowers, swiffering treads, vacuum and moping lobby and bathrooms. Glass!
How much is a 5 pack? When is a good time to sell these?
$120 - Offer this when objections are presented or they are walking out the door. Missed guests ("need to think on it", shopping around, wants to try out some of our other classes before committing)
Drop in rates, PGR
What is the intro huddle? What is communicated during this?
Going in and doing the handoff to the coach withOUT the intro present.
Goals
Current fitness routine
Injuries or medications
Station #
If someone cancels their membership & cannot use their final month of classes, what would you suggest & why?
Pack buyout - classes do not expire. This can be replaced as their final payment with us.
How do I find the newer leads in Orangebook?
Filter by "created date" or lead management app
What is the OTBeat blacklist used for? When should we clear this?
It is used to block OTBeat profiles who have participated in a class from reappearing. Cleared at the end of every night