Orders
How many days do guests have to return an item?
30 days
What do you click on to create a new case for a guest?
create a case
In what program can we find the type and description of a promo code used?
API
Name 1 jacket with DropHood
Any of the Beta Jackets
What stores participate in click + ship?
All brand stores
Which team do you contact for any escalated guest?
Resolutions Team
What program is our fraud prevention and payment capture?
Adyen
How can a guest find the right jacket for their adventures on our website?
Jacket finder
What does the order status "APPROVED" or "CLOS
ED" mean
Paid and shipped
If a guest is in the US, using a Canadian CC, ship the order to Canada.
No, the guest has to be in the same country they are shipping to.
What is the name of the system we use to take and make calls?
Five9
Which product line is designed for Alpine/climbing adventures?
Alpha product line
Name 2 reasons an order may be automatically cancelled?
Out of stock, suspected fraud, bulk ordering, shipping and billing address don't match
What is the section called where you can see automatically triggered emails to the guest?
Marketing cloud emails
What is the name of the system that transfers information between programs?
ASBUS
What is the name of our original jacket?
Alpha SV
Name 4 forms of payment a guest can use
Visa, AMEX, MC, gift cards, paypal, Apple pay
What are some things that have to match for an order payment to go through?
Name, email address, billing address
What is the name of the system that does the allocation inventory check and posts the goods?
SAP
In the future, we are looking to reduce this chemical in our products (such as GORE-TEX)
Fluorine base