MailRX
What are the hot keys to find Allergies and Health Conditions?
What is P3 and P4
What is the system used to view Prior Authorization information?
What is PA Hub
If you need to look at notes from a prior call, what section do you look under in oneview?
What is interaction history - recent call history
What does DAW 0 mean?
What is Generic Substitution allowed
How do you access Epro?
What is you launch from OneView
If you are doing a refill for someone under the age of 18, what address do you need to select?
What is the HIPAA Address on file
What is the EXT you need to dial to speak to someone in the PA dept.?
What is EXT 89130
If you see an Orange OG listed, what does this mean and what needs to take place?
What is, the member has a OneGuide Account and if you are not OG trained, the call needs to be transferred
What does PPI stand for?
What is Proton Pump Inhibitor
What information is needed to open the correct Epro report?
What is the account # and plan name
If you need to add or update an address in MailRX, what must you do before entering the address?
What is look the address up @ USPS.com to make sure that its formatted correctly
A member calls and states that her dr. submitted a PA and she has not received any information. You check PA Hub and see that the PA was submitted and DNI - the member asks that the denial letter be resent, what do you do?
What is call the PA dept. and request that another denial letter be sent
Which option do you choose if you need to add a note to the account?
What is Requests/Tasks
What does NDC stand for?
What is National Drug Code
What is Epro used for?
What is to check benefits for 215 accounts
If the member is calling to pay a Balance on the account, from the Master Menu Screen, what is the first number that you choose?
What is 12
What is the turnaround time for routine PA request?
If you submit a request for a damaged medication - what do you need to do in OneView?
What is copy and past the notes that are generated in the CSITR request, past them in your notes section in OV and REASSIGN TASK to QCSITR
What does GST stand for?
What is Global Step Therapy
What is Control F
What does Origin Code "0" mean?
What is the order was started over the telephone with a CSA
If a member is calling about an appeal, what are the steps you would take to view the appeal in Oneview?
What is click "interaction history" the click the appeal/claim tab and review the appeal information
If a member places a New 261 Order, what Request Category and Request Name would you choose when noting in OV?
What is Request Category = Orders-Mail Order Request Name = New Order
What does NABP stand for?
What is National Associate of Board Certified Pharmacist
What are the 4 items to search in Epro?
What is 1. Rider 2. Pharmacy Option 3. Plan Provision 4. Pharmacy Option comments