MEMBERS
a member can cancel at any location of their choice.
True, it doesn't have to be their home store.
What are our four wash prices?
$7
$11
$14
$18
We are required to offer bags.
False, available upon request.
What kind of piercings can we have?
Earrings (studs or small diamonds) & studded nose piercing
How do you calculate our capture rate? What is the average % we should be at?
# of memberships / total retail cars = A
A x 100= %
a member has a new vehicle and wants their membership on that vehicle. What must we do?
Ask for card if they have to look her up (if not try other 3 ways), go into customer info, scan new RFID tag, confirm it matches and press accept.
What is the difference between Tire Shine and Wheel polish?
Tire Shine adds a sheen gloss to the black part of the tire.
Wheel Polish adds shine and sparkle to just the rims.
What are the 4 essential steps?
welcome the guest
Offer retail wash
Offer UWC
Genuinely Thank them
Tattoos are not allowed? True or False
False, tattoos are permitted as long as it doesn't have any racial/profanity/sexual work.
Who is the best person to contact regarding House Accounts issues?
Nalani
What plans do we offer for the UWC?
$19.99 (express wash)
$29.99 (platinum wash)
What washes have the HotShine Wax?
Express #1 & Platinum
What is the required question to ask for any rewashes that come around?
"what was the specific area you wanted us to focus on the second time?" guest must show you or we can walk around the vehicle.
What are hair colors that are not "natural"?
Green, blue, purple, red, yellow etc.
How do we handle cancellations?
Weather?
Financial?
Moving?
Weather: we let them know about our products and that they come often to already be saving money.
Financial: if they have the 29.99 we can let them know about our 19.99 uwc
Moving: We can ask where there moving to and see if we have a location in that area.
Members can have multiple UWC's under the same debit/credit card?
Yes, one UWC per vehicle but they can use the same card if they purchase more than one UWC.
What washes include our Repel Shield and what is the purpose of it?
#2 and up. It helps repel water and safe guards against grime and dirt.
We only have to offer step 3 when we feel like it.
False, every guest are possible opportunities.
Do the guys need to be clean shaven every shift?
Yes, you must be clean shaven in order to continue your shift.
Who are the three regional team members we have in Bakersfield?
Juan Guzman : RM
Mike Neal : RM
Shelby Davis : RDS
Can members sign the contract for only one month?
No, they are agreeing to be renewed each month until they decide to discontinue.
What washes include the conditioner & wheel cleaner?
ALL
what are the two sayings we must say for a member?
"welcome back" & "thank you for being a member"
You are still considered "on the clock" if you are on the Mister premises with uniform on?
True.
what belongs in our pouch
bags, pen, stylus, brochures, notebook, barcodes