Platform Overview and Navigation
Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow?
- Related Lists
- Request Types
- Variable Types
- Order Guides
Variable Types
Administrators and users with the 'personalize' role can create view rules determining which views are conditionally available or pertain to specific user roles.
How do users know what form view they see when accessing a record?
- Each user can only see one view for a form, so the view name does not matter
- View the form annotations to see the current view name
- Open the Additional Actions menu and select the View menu item to see the current view
- It is displayed next to or by hovering over the record's display name in the form header
- Open Form Designer to see the current view name
- It is displayed next to or by hovering over the record's display name in the form header.
Which of the following are ways to collaborate with team members on Tasks? [Select 4]
- User presence
- Additional comments
- Activity streams
- Work notes
- Connect chat / Sidebar
- User presence
- Activity streams
- Work notes
- Connect chat / Sidebar
What editor is used by knowledge authors to apply predefined formats, code snippets, table of contents, and find or replace text for a knowledge article?
- CSS
- JavaScript
- HTML
- Plain
- HTML
(Washington DC) What ServiceNow product allows you to create request-fulfilment applications without writing code?
- Guided Application Creator
- App Engine Studio
- ServiceNow Studio
- Creator Studio
- Creator Studio
What are the three reasons to use ServiceNow Mobile apps? [Select 3]
- Push notifications for instant access to critical information
- Ability to submit, view, and update requests, issues, and tasks
- Allows multiple logins to an instance
- A global search to find people, services, items, and articles
- No authentication is required to access the data
- Push notifications for instant access to critical information
- Ability to submit, view, and update requests, issues, and tasks
- A global search to find people, services, items, and articles
Which module allows you to customise your instances' banner image, browser tab title and background colour?
- Reports > Administration > Color Definition
- Service Portal > Headers & Footers
- Conversational Interfaces > Branding and Chat Menu
- System UI > UI Pages > Branding
- System Properties > Basic Configuration UI16
- Now Experience Framework > Themes
- System Properties > Basic Configuration UI16
What type of notification allows users to know when knowledge articles will expire?
- Email notifications
- SMS
- Self-service notifications
- Virtual Agent notifications
- Email notifications
What happens if you select Publish when creating knowledge articles manually or by import?
- It triggers the publish workflow assigned to the knowledge base
- The articles are automatically moved to a Published state
- The articles are sent for approval
- The articles are sent for review
- The articles are automatically moved to a Published state
What minimum role is required to subscribe to or unsubscribe from a Configuration Item?
- itil_admin
- cmdb_read
- itil
- ecmdb_admin
- cmdb_read
(Washington DC) What records can AI generate in ServiceNow via the Now Assist skills? [Select 2]
- Catalogue items
- Configuration items
- Knowledge articles
- User records
- Catalogue items
- Knowledge articles
What results are displayed on the menu when searching for the keyword 'service' in the Filter field? [Select 2]
- All modules and sections within the 'Service Desk' application
- Only applications, sections and modules with names containing 'service'
- Any module with a name containing 'service'
- Only applications with a name containing 'service'
- All modules and sections within the 'Service Desk' application
- Any module with a name containing 'service'
Which of the following describes creating a field on a table with Form Designer?
- From the Field Types tab, drag the field type onto the form and configure the field
- From the Fields tab, drag the Fields type onto the form and configure the field
- Double-click Insert a new row... in the form to enter details for the new field
- From the Fields tab, drag the field onto the form and configure the field
- Click the New Field button in the form section and configure the field
- From the Field Types tab, drag the field type onto the form and configure the field
What type of Flow Designer Trigger is required to look up a record, update a field value and request approval?
- Record-based
- Application-based
- Role-based
- Schedule-based
- Record-based
What field attributes can a UI policy action change on a form? [Select 3]
- Change colour
- Prevent cell editing
- Visible/hidden
- Read-only
- Mandatory
- Visible/hidden
- Read-only
- Mandatory
(Washington DC) You can enable the keyboard shortcuts and view them on a particular page through the keyboard shortcut modal.
How can you show the shortcuts for the page you are viewing in a modal?
- Select the 'Keyboard Shortcuts' option in your profile
- Press ctrl+/ keys (on Windows) or cmd+/ keys (on Mac)
- Select the 'Show help' icon from the top right corner of the screen
- Press the F1 key (on Windows) or the Function keys (on Mac)
- Press ctrl+/ keys (on Windows) or cmd+/ keys (on Mac)
Which of the following are the accessibility enhancements in the Service Portal application? [Select 3]
- Text-to-speech labels that you hear match the labels you see on the screen
- The screen reader speaks new content without disturbing the current flow.
- Text size can be increased to 200% through your browser settings
- Content can be zoomed up indefinitely without loss of functionality.
- Text-to-speech labels that you hear match the labels you see on the screen
- The screen reader speaks new content without disturbing the current flow.
- Text size can be increased to 200% through your browser settings
When using Form Designer, icons presented on each field include which of the following? [Select 3]
- Reference icon
- Handle icon
- Edit icon
- Field icon
- Remove icon
- Handle icon
- Edit icon
- Remove icon
Which field on a Configuration Item (CI) record is recommended for routing Incidents to the appropriate group to resolve CI-related incidents quickly?
- Managed By Group
- Support Group
- Assignment Group
- Approval Group
- Change Group
- Support Group
Which of the following statements are true about import sets? [Select 3]
- The Import Set Deleter scheduled job cleans up all import set data every day at midnight
- Creating an extremely large import set can cause delays and system outages
- You can import data from several different file formats or external data sources
- Import Sets cannot add data to encrypted fields
- Transform map is the conversion of data from an import set table to another table
- Creating an extremely large import set can cause delays and system outages.
- You can import data from several different file formats or external data sources.
- Import Sets cannot add data to encrypted fields
Configuration Hub allows you to track delta changes, over-allocated subscriptions, customisations, and slow execution on the product home page by selecting a product family.
Where do you navigate to access Configuration Hub? [Select 2]
- Admin > Configuration Hub
- All > Admin Center > Configuration Hub
- All > Now Experience Framework > Configuration Hub
- Workspaces > Configuration Hub
- Admin > Configuration Hub
- All > Admin Center > Configuration Hub
You can add human-readable keywords to the URLs of portal pages to improve search engine optimisation (SEO) and click-through rates and help users understand what to expect on the page.
What can be added as human-readable keywords to help with SEO? [Select 2]
- Dynamic page variables
- Static content
- Page ID
- Sys ID
- Page parameters
- Dynamic page variables
- Static content
What are the two types of inbound email actions? [Select 2]
- Send an email back to the source that triggered the action
- Template the inbound email response
- Set a value for a field in the target table
- Forward the inbound email to the intended user
- Send an email back to the source that triggered the action
- Set a value for a field in the target table
How can you modify data pill values in Flow Designer without writing scripts?
- Install data pill package plugins
- Use transform functions
- Use the flow error handler
- Allow duplicate query parameter names
- Use the data pill formatter
- Use transform functions
Which of the following are possible outcomes when coalescing detects a match between a record in the staging table and a record in the target table? [Select 2]
- Overwrite the record in the target table with the source data
- Keep the record already in the target table
- Stop the import and delete the previously imported records
- Create duplicate records
- Halt the import and ask the user what to do
- Overwrite the record in the target table with the source data
- Keep the record already in the target table