Regulatory Links
How often must we check on a passenger in a wheelchair or aisle chair when they are not independently mobile?
What is every 30 mins unless they waive the obligation.
Which boarding group is called first and requires a pause after the announcement?
What is passengers with disabilites
What do we ask the passenger when accepting their bag?
What are DG Questions and final destination
LOB's are sent out when?
What is 24-48 hours
What are 2 questions a boarding agent must ask the F/A before boarding can begin?
What is minimum crew onboard, and is temperature safe for boarding.
Volunteers for oversolds flights get what form?
What is Denied boarding form
What are some of the exceptions to the 1+1 policy?
What is food, reading material, jackets, blankets, pillows, assistive devices.
Gold 100ks receive how many bags for free?
What is 3 bags
Within 60 mins what needs to be done to a bag in our possession? ***This process is done automatically for us when we receive an inbound bag when using Nettracer***
What is on-hand
UMNR fees for nonstop and connection flights are?
What is 50 and 75
What type of claims are covered under the Montreal Convention?
What is International Pnrs
What should be asked when tagging a CAG and who should tag the CAG?
What is DG questions.
Who is Control Agent
UMNR's get what? What must we verify with the UMNR?
What is UMNR Form, Landyard, and Wristband.
What is name, month and day of birth, and destination
What type of compensation is offered for a Delayed Bag
What is 50 dollars or 4k miles
Are smart bags allowed to be accepted as checked or carry-on luggage?
What is only if the battery is removable
What is the signage that is posted in our lobby, at the gates, and baggage claim called?
What is regulatory signage
Finish the steps:
Look through window for
Thumbs up and orange strap removal
Step to the right
Knock twice with an open palm on the fuselage
Assist with door opening looking to make sure girt bar is attached to the door
Guests that checks in a Wheelchair/scooter at the ticket counter will get what?
What is Wheelchair/Scooter acceptance notice and TZ-600 if its battery operated.
What is the domestic baggage liability limit?
What is 4,700
Technically, how many lap infants can sit in one row
What is 2 if there's an open seat
What does 14 CFR Part 382 stand for? And what group of people does it covered?
What is Air Carrier Access Act and What is persons with disabilities.
Outline the "NOT ONBOARD PROCESS" and who unseats and when. (This is verification when the passenger is not in their seat)
What is go to the seat, call out the name, make a PA onboard. AND What is the boarding agent and at D-10
What 3 forms should be in our ticket counters and gate podium?
What is Consumer Notice, Denied Compensation form, Exit row card
What is the last segment on a rush tag for LOBs. (Example: flight nbr & city code
What is 7105 CBS
What mishandling fault code is number 14?
What CSA mishandling