Scheduling Appointments
Included on the appointment registration template, Caseworkers use the last 4 digits of this personally identifying number to find the client's case history with NMCRS.
What is a Social Security Number
CSA's don't need to answer the phone when checking in a client. Instead a staff member will answer after this many rings.
What is 2 rings
After completing a QAL, CSA's place the QAL form in this location.
What is the top tray in Morgan's office.
Budget for Baby classes are available in these two formats.
What are in-person and virtual
Staff members may remove these from the calendar due to scheduling conflicts or staffing shortages.
What are appointment slots.
CSA's should always check with a staff member before accepting this type of client.
What is a walk-in
After completing a QAL, CSA's put the yellow FAAR in this location.
What is the bottom tray in Morgan's office.
Budget for Baby classes are typically offered this many times per month.
What is twice
To complete the appointment registration, CSA's need to determine this, simply saying "Bills" or "BLE" is too broad.
What is the type of assistance.
Always alert a staff member if a client is requesting assistance with a government travel card because the case will require involvement from this outside entity.
What is the Command
When accepting a loan, Service Members will need to initial both the loan document and the FAAR this many times.
What is 5.
Participants in the Budget for Baby classes are gifted with a tote bag, handmade baby blanket, and a $50 giftcard to this online retailer.
What is Amazon.
It's important CSA's include this number in the appointment registration, it lets caseworkers know if the case is within their authority limits or if they're likely to require a director authorization or Headquarters exception.
What is the amount requested.
While NMCRS generally doesn't help with this type of debt, clients requesting assistance with it should be referred to a staff member to determine if there are other needs that can be provided for.
What is credit debt.
When checking in a client, this command identifier can be found on the laminated reference sheet, usually as a 5 digit number.
What is the UIC.
Clients can register for Budget for Baby by scanning this with their phone, available on the posted flyers.
What is the QR Code
In addition to their military ID and LES, Service Members booking an appointment for vehicle repairs should be told to bring these four additional items.
What are Driver's License, Registration, Proof of Insurance, and an Estimate.
If a client mentions they have a FAP (Family Advocacy Program) case, they should always be referred to this staff member.
Who is the Director/Melissa.
To determine a client's eligibility for the QAL, CSA's will need a copy of this document.
What is the Leave and Earnings Statement (LES)
Prospective volunteers interested in becoming knitters, or established volunteers dropping off blankets should generally be referred to which staff member?
Who is Morgan.