Fraud
The 3 ways a claimant can find out about a fraudulent claim has been filed under their name.
What is
claimant is notified by their employer
or
An individual attempts to file a claim online and one already exists
or
An individual receives IRS or IDES docs and information in the mail ?
4 different types of claims we can make for claimant.
What are New, Additional, Transitional, Reopen types?
How a claimant can certify.
What is online at ides.illinois.gov or via Teleserve at 312-338-4337?
The scripting after verifying the key identifiers for a fraud call.
What is "May I ask you how you found out about this possible fraud?"
Steps for preview previously sent Docs.
What is ECF>Claimant>all> select doc>Preview?
We do not disclose this information to the individual reporting fraud.
What is any claim information such as address, phone number, and payment method ?
This is how many eligible UI benefit weeks are available in a 12 Month Benefit Year.
What is up to 26 weeks UI benefits or to the amount the employer paid into UI for the employee?
Make up days for Certification.
What is Thursday/Friday?
The farewell of every call.
What is "Thank you for contacting the Illinois Department of Employment Security. Have a wonderful day." ?
Steps for view payment history
What is either Accounting>Payment Details or Claim>Claimant Payments>Payment Details?
Our attitude towards individual reporting fraud.
What is being sympathetic to claimants issue but being cautious in not divulging too much information?
Claimant can be monetarily eligible but non-monetarily ineligible means this.
What does Claimant Earned enough wages to qualify but determined ineligible for UI based on separation, ability/availability, etc. mean?
You may only update the certification if the weeks are in this status.
Leaving a voicemail
What is "Hello. I am calling you on behalf of the Illinois Department of Employment Security. We are returning your phone call. We are sorry that we have missed you. Please reach out to 800-244-5631. Have a great day."?
Steps for viewing Employer detailed info
What is Claims>Pseudo Monetary Determination> Highlight Employer>Select
If the victim received an IDES debit card, we inform them of these 3 things.
What is
Do not to activate the card
Do not contact KeyBank and
Destroy the debit card. ?
Only one of these three can be can be claimed as a dependent
What is Spouses, Children under 18 or Children over 18 unable to work due to illness or disability (if qualifications are met and proof is sent in.)?
Date we inform claimant to certify after opening a claim for them.
What is 2 weeks from Sunday before call from claimant to file claim, on the Weekday listed in certification history?
Closing statement after filing a claim for claimant over the phone.
What is "Please remember to log into your Illinois Job Link account and make sure your profile demographic is complete. You will need to create or upload a resume. If you need any assistance with your Illinois Job Link account, please call 877-342-7533. Thank you for contacting the Illinois Department of Employment Security. Have a wonderful day." ?
Steps for checking if online claim is processed
What is Claims>Internet Claim Selection> Enter SSN>View status ?
After you have shut down claim for fraud and claimant wants to file for UI benefits, you give them this information.
Why do you inform claimant to "check online in a few business days and see if they can apply. Otherwise, they will receive a determination letter in the mail. Once that is received, they will be able to apply online"?
Information we give right before we file Claim.
What is Benefit Rights Information?
Reasons why claimant is unable to certify.
What is certifying too early or too late?
Scripting for when we get to the screen that states the payment method when filing a claim for claimant.
What is "Since I have set this claim up for you today, You will be receiving a debit card in the mail from Keybank and that is where the benefits will be deposited. If you choose to update to direct deposit, please remember to register/log in online at ides.illinois.gov so you can update your banking information." ?
Steps for sending 2017 1099G
What is Claims>Payment Detail>Request 1099G Information> select correct year> select Centrally> Submit
or
Accounting>Payment Detail>Request 1099G Information> select correct year> select Centrally> Submit