Soft Skills
This phrase is often used as a response to "Thank you," when a more appropriate response would be "You're welcome!" or "My pleasure!"
What is "No problem!"
Pest Management for the Modern World: Protecting Health, Food, Property and the Environment
What is McCloud's Purpose?
From this screen, you can search virtually any field that appears on the customer screen.
What is "Advanced Search"?
This is how to quickly find documents by subject.
IPM
What is Integrated Pest Management?
This is everyone's favorite word.
What is their name?
Honesty, Integrity, Respect, Safety and Quality
What are the McCloud's Core Values?
These options are on the left side of the screen and are always visible, no matter what screen you are on.
What are Quick Links?
This is where you find job descriptions?
What is the Directory?
This is a seasonal service performed on the outside of the entire building.
What is an Exterior Perimeter Treatment?
This skill lets the caller know you are paying attention to him/her.
What is Active Listening?
To be recognized by our customers as the premier pest management company in each market we operate.
What is the McCloud Services Vision Statement?
Use this field to do any search while on any screen in the system
What is Quick Search?
This is where you find company performance and incentives?
What is the McCloud tab?
Formerly known as Technicians.
What are Service Specialists?
These types of words and phrases are appreciated by any caller.
What are Courtesy Words and Phrases?
At McCloud Services, we:
What is the McCloud's Spirit and Values?
Potential or existing customers with inquiries about additional services.
What are Leads?
Showcases employee character in the areas of core values, teamwork, innovation and leadership.
What is the Walter Award?
Formerly known as Branch.
What is Service Center?
FCR
What is First Call Resolution?
Industry Best
Specialists
Documentation
Communication
Results
What is the McCloud Brand Promise?
All Copesan service orders must have this number.
What is a Partner Reference Number?
This is what the W. B. stands for in WB McCloud.
What is William Bailey?
Sometimes incorrectly called "spraying".
What is treatment?