Policies
What is the correct policy prefix for policy EBA0304167?
What is ECP.
You enter policy EPP0443119 into CMS with date of loss 11/9/22. What do you notice?
What is this is a Key Account, forward your work item number to keyaccountclaims@cinfin.com.
Search policy number A011011353. What is the claim number for date of loss 04/25/2022?
What is 3909549.
The insured states they're having issues logging into their online account.
What is Policyholder Services.
Name two master company codes.
What is 01, 03, 04, 05, 07.
You receive a call from the insured who has lost her diamond ring. If applicable, would you use her H01 or I01 policy to set up the claim?
What is I01.
Your caller, an agent, would like to know what's been paid out on a claim.
What is provide the adjusters contact information.
Who is the agency for policy A011041462?
Who is Wasatch Leavitt Insurance Agency, Inc.
The agent states that the insured has requested a copy of all of the claims that they've filed.
What is lossrunrequest@cinfin.com.
Our insured (an auto body garage) damages the claimant's vehicle while it's in their possession. Would the incident type by Auto or Casualty?
What is Auto.
What is an EXS or XS policy?
What is excess (the insured has their main policy, put has additional coverage if needed).
Your caller, who is an adjuster, asks that the date of loss be changed on a claim.
What is send an email to claimsmaindesk@cinfin.com attn Exceptions.
The insured, who lives in MD, has roof damage. They believe it occurred on 5/13/22. Would you add a CAT to this claim and if so, which one?
What is yes, bundle #1268268, CAT 2234.
The caller gives you policy number L8569874.
What is the Life Department.
Which keyboard function will allow you to switch from Change Mode to Display Mode in CMS?
What is F5.
You're setting up an FNOL for an auto claim. The insured provides policy number CAP5229876. Is this correct?
What is no, the policy prefix should be CAA for an Auto claim.
The caller, a providers officer, needs billing information for claim 3974269.
What is PO Box 1350 Canonsburg, PA 15317.
Who is the adjuster handling claim 4007671?
Who is Mike Buenaventura.
Someone calling to speak with Steve Johnston.
Who is Lisa Heck
The insured, who lives in RI, hit a deer. Can you offer Digital Garage?
What is no, Digital Garage excludes the states of RI and MA.
The insured, Christopher Cimini in NY, tells you that he has property damage that occurred on 2/14/19 at his Hillside Ave address in Rochester. Which policy number would you use?
What is D020963653.
The caller states they have a referral set up to have their windshield replaced, but they need to change the date and time.
What is transfer them to Quick Glass.
Who is the underwriter for policy ETD0541528?
Who is Marc Stemann.
The insured has a question regarding their structured settlement.
Who is Kimberly Wilson or Gifty Rowland.
The insured's vehicle has been damaged by flood water. When you are setting up their claim, you get a duplicate pop up. The date of loss and description match. Next steps?
What is provide the claim number that has already been set up in CMS, since the adjuster can handle the damages to this vehicle under the existing claim.