Tracking
IV hit a pot hole while driving to the store.
What is Collision- Fixed Object
These three items we need before releasing any information to the insured.
What is name, claim number and DOB
This is the medical email we share with our provider calls.
What is medical@hagerty.com
Our Brian manages what teams?
What is CSC and FT
What team handles glass claim?
Fast Track
OV kicked up some rocks to cause damage to the hood and w/s/
What is Falling Object - From Other Vehicle
Insured is asking about if they can replace their w/s t with an OEM w/s?
What is we replace parts with like-kind so they would need to send in a photo to show they had it before.
When there are any injuries, this is the note type we need to add to the file.
What is a Medical Referral Note.
Who manages the Total Loss team?
Angie King
What team handles all rear-end losses?
Liability
IV was turning out of a parking lot and didn't see the OV. IV hit OV.
What is Collision - Intersection
The insured/claimant is calling to check status, what should you do?
When an Attorney or OC calls in, we need to ask them this on injuries.
What is the coverage they are seeking.
Name the Fast Track AM's
Heather Surrey, Brady Schwartz and Devin Doherty
What team handles Collision - Transportation Loss - 3rd Party Event
Liability
What is an Injury Only Claim
What is the process if the adjuster or AM are no longer here on the claim?
What is set a task to the current team AM to get the claim reassigned.
When someone is seeking treatment, we make sure this is added in so an adjuster gets assigned.
What is a task for the Medical Q.
Name the AM's of the Medical Teams (both PIP and BI)
Jill Thayer, Amy Harp, Lauren Curtis
What team handles Shop workmanship losses?
Specialty - Investigation
While the insured was away on vacation, they returned to discover some spare parts were damaged in their garage.
What is collectables, tools and parts
What is the escalation call process?
What is try the adjuster 1st, then after 48 hrs go to the AM, and after 24 hrs go to the Manager.
What is transfer it over to the Medical Q and add in the state and coverage(s) be sought.
Who is the Manager of the Total Loss Team?
Chase Richman
What team or who handles Non-PCS exotic vehicle losses?
Fast Track Sr. Adjusters