RIDDLE ME?
What has to be broken before you can use it?
Egg
Who is the animated ogre that lives in a swamp?
Shrek
What is the new turnaround time for Contract Admin cases?
7-10 Business Days
The first point of contact for a Cancellation Request should be?
A Call
Which accounts can we offer coin machines on?
Rental
I have keys but no locks. I have space but no room. You can enter but can’t go outside. What am I?
a keyboard
What movie features toys that come to life when humans aren’t around?
What must be in the subject line of emails to Workforce?
Your name
T1 account that belongs to William Epps. Client is requesting to cancel. What should you do?
Advise the client you are in receipt and then flip to the account owner
Can properties use OTA if they have bad wifi connection in the laundry room? If so, how?
Yes, because they can start the machines using Bluetooth connection from their cellular device
I’m light as a feather, yet the strongest person can’t hold me for more than a minute. What am I?
BREATH
What wizard wears glasses and has a lightning bolt scar?
Harry Potter
What documents need to be attached to a route renewal before changing the opportunity stage to Signed Contract?
W9
PAYEE FORM
CONTRACT
Rightsize
Vend Price Increase
Where can residents get access to everyday deals and discounts?
MarketPlace
I’m tall when I’m young, and I’m short when I’m old. What am I?
Candle
Who is known as the “King of Pop”?
Michael Jackson
What is Amanda's Motto? We need to look at what?
THE BIGGER PICTURE!!!
If a client mentions cancellation or asks how to cancel their account and it is a T1-t7 what should you do?
Advise Amanda, T, or Allie so they can flip the case to the retention team
Name two types of payment methods you can use to add funds to your CSC Wallet in OTA?
Apple Pay
Google Pay
Credit Card
Pay Pal
Venmo
EBT(Select states)
Gift Cards
I’m something that helps you get things done,
Alone I’m slow, but with a team—I’m fun.
You collaborate, communicate, and then,
You succeed together again and again.
TEAMWORK!!
In Back to the Future, what kind of car is the time machine?
DeLorean
If a case has been closed for 30 days or more and then reopens you must do what?
create a new case at that point. Make sure to reference the original case number in the feed.
T8- Requesting to cancel. The contract is expired. What else should you look for in the contract?
ROFR(Right of First Refusal) and Auto Renewal Clause
Which Tiers and Industries qualify for OTA Paystations(Kiosk)?
Tier 1-3
Assisted Living
Recreation & Travel
Hospitality