LV Beaute
Who is creative director for our newest métier Le Beaute?
Pat McGrath
What was the first LV design/motif and why was it originally created?
(bonus +5 points if you can name the year is was created)
The iconic LV monogram, featuring flowers and the initials LV, was created by Georges Vuitton in 1896 as a way to combat imitations of the brand's designs.
How many pillars are there graded on the QA form?
(bonus +2 points for every category named)
4 Pillars
-Elevated engagement
-Selling Ceremony
-Savior-Faire
-Policy and procedure
How long do you have to wrap a call before it effects your adherence?
45 seconds
Why was LV originally created?
(bonus +5 points if you name what item revolutionized the business they were in)
Louis Vuitton was founded as a luggage business, famous for inventing flat-topped trunks that could be stacked.
How many product categories are offered?
4
-LV Rouge
-LV Baums
-LV Ombres
-Small Leather Goods (SLG)
What was the first fragrance crafted by the Maison?
Heures d'Absence
Which pillar carries the most weight on the QA form? (hint: 30%)
Policy and procedures
-Application adherence
-Operation Process
-Data Privacy
What materials are needed to pick up a "click and collect" order?
- Photo ID for purchaser
- Card used for purchase
- The email confirmation that is sent once the item is ready
What was the first official bag crafted?
(bonus +15 points if you know the year it was crafted)
The Steamer (1901)
How long did we work on the métier before releasing to the public?
4 years
What year did Louis Vuitton create the revolutionary pick proof tumbler lock?
1886
What are "points" in the "Savior- Faire" pillar?
(bonus +5 points if you know what percent its worth)
-Effortless experience
-Intentional questions
-Active Listening
-Memorable farewell
(bonus: 25%)
What is the goal for hold time?
Less than 2 minutes
What collaboration was Louis Vuitton's biggest release?
LV X SUPREME
In what case would a photo be needed to assist with an exchange/return for a beauty item?
Never, all exchanges and returns are accepted without.
What year did LV officially add the métier fragrance to our product offering?
2016
What pillar would "asking for your clients preferred method of follow up" fall under?
Selling ceremony: fostering continued relationships
How long does it typically take for a resolution to be found for a carrier claim?
21 business days
What was the Noe originally crafted to carry?
5 bottles of champagne
How many shade is the LV Baum offered in?
10
What is the difference between the types of fragrance we offer at LV?
When was the most recent update done on the QA form?
(hint: located on the form)
01/02/2024
What actions would you take if a client is calling for an update on an order that has gone over its original ETA?
Open an OE ticket
- Category: Back Order
- Sub-category: N/A
- Status: Supply New
What was the address/street that the first Louis Vuitton store was located?
(bonus +5 points if you can name the year it opened)
The first Louis Vuitton store was located at 4 Rue Neuve des Capucines in Paris, France.
(bonus: 1854)