IBIS
What are the 2 places an LEU can be verified in IBIS?
Basic Inquiry & Pseudo-Monetary
In addition to KIs, what needs to be verified to shut down a fraudulent claim?
No "Red Flags" present
How often does a claimant need to certify?
Every 2 weeks/Bi-weekly
Claimant has never applied for UI before, what must the agent ask in order to start the application?
The SSN. This is the 1 time in CSC where an agent can ask for the full SSN.
How long does an appeal need to be in ECF, before an agent can request to transfer to ADJ?
2 weeks
Claimant provides a PO box for their address, is anything else required?
Yes, claimant must provide a physical address as well whenever a PO box is given.
Claimant's 1099G has an incorrect amount listed due to some fraud, what should the agent do?
Escalate to TL via email
How to certify for a claimant?
Claims -> Certifications -> Batch Entry -> “Delete Batch" -> Office Type: Local -> GO -> Office: 931 – Claimant Service Center (Lombard) -> Program type: Regular/EUC08/TRA/EB -> Total Weeks: 2 week -> Display
There is one question listed when filing a new claim for a claimant that is NOT to be asked, what is it?
Are you deceased?
Claimant calls in to reschedule an interview after a determination has ALREADY been made, what can they do?
Claimant will need to appeal.
Where can you see the name of the bank a payment was issued to?
Claims -> Claimant Payments -> Payment detail
Claimant advised they never received funds in 2021 but there are funds listed on their 1099G, what should the agent do?
Verify Red flags, zero out the 1099G, preview to confirm the address, and print centrally to send a copy to the claimant.
When are agents NOT allowed to change a certificaton?
If the cert is showing any dollar amount
After adding the employer with the FEIN #, what does the next screen ask about that employer?
Separation Details:
Occupational code, Start/End dates, # of days worked, # of weeks OWBA, Separation reason, and average days worked in a week.
Claimant calls in to reschedule an interview BEFORE a determination has been made, what can they do?
Agent can request permission to transfer to ADJ
Where can agents see what the claimant elected for Federal/State taxes, as well as change that election?
Claims -> Claimant -> Personal Information
Bonus 100 pts if you can tell us what those percentages are
What are the 5 Red Flags for fraud?
1. Federal/State Tax Election: Yes
2. SOS Validation: Passed
3. Certification History: 6 (or more) weeks paid
4. ADJ Issue: Issue listed around DOC (Recent)
5. Overpayment Status: Active
Claimant has RTW date suspension, with greyed out date, and the NHBA notice is NOT in ECF.
What should the agent do?
Advise for the claimant to log into IDES website, fill it out, and upload.
When adding a dependent, the system will sometimes ask," Parent provided 25% of financial support for dependent this year". What is a better way to say it?
Example: "Did you as the single parent provide at least 25% of the financial support for this dependent this year?"
Claimant accidentally put on a certification that they now have a pension. The payment is showing as "Suspended", what can the agent do?
Agent can update the certification.
Only when a cert is in a "paid" status such as "$0.00" or "$15.00"
Who is the only type of dependent that DOESN'T need their SSN immediately when added to a claim?
A newborn dependent
SOS validation status is showing, "Not Validated". Can the agent assist?
No, claimant will have to send in ID docs
Claimant has RTW date suspension, with greyed out date, and the NHBA notice is in ECF.
What should the agent do?
Check to see how long we've had the NHBA notice --
Over 2 weeks: Request to transfer to ADJ
Under 2 weeks: Advise for claimant to wait at least 2 weeks for a determination
When filing a claim....
Instead of a "File Claim" button at the bottom, there's a "Next" button that brings you to a "Petition" screen.
What should the agent do?
Request permission to transfer to ADJ. There's a problem
Claimant submitted an appeal a 1 week ago and still has not received a response, what should the agent advise?
Claimant should NOT submit another appeal. They will have to wait at least 2 weeks for a determination before we can request to transfer to ADJ.