Resolution Offers
Case Types
Rebuttals
Deposits
100

These are the 2 components needed to negotiate with creditors to obtain a Resolution Offer. 

What are : Time & Funds 

Time: DQ days 

Funds: Enough on time deposits 

100

I must be printed, signed, and emailed to dsc@upstart.com from email associated with their Upstart account 

What is Upstart ATC  


100

On average this is the time frame our client's will receive their first Resolution Offer

What is around 3-6 months / 90-180 days

100

I am covered by your (bi-weekly/semi-monthly/monthly) deposits 

(4 Components)  

What are, 

Resolution Offer payments 

 Settlement Fees

BLP Fee

CFT Fees 

200

This is the extension that General-CSD must transfer Conditional Resolution Offers to.

What is High Priority (99). 

200

I am a statement used to identify Conditional Debt.  (hint 4 components are needed for me ) 

What is, 

- Creditors Name

- Client's Full Name

- Account number

- Current Balance w/in the last 30 days

200

This is the balance we will negotiate on to obtain  Resolution Offers on. 

What is current creditor balance 

200

If you miss a deposit I may be at risk of breaking

What is a Resolution Offer. 

300

 True or False : Is Philips and Cohen a law office? 

What is : False 

300

This is the Resolution Offer that must be signed within this "bougie" creditor's portal. 

What is Prosper Portal  

300

Some creditors issue these forms to report that a debt of $600 or more was canceled or forgiven.  

What is 1099-C  

300

These are the short term changes available to clients who have had one-off situations

What is Reduce / Defer 

400

These are typically utilized to finalize Resolution Offers on legal tradelines. They will receive this letter along with return instructions for their legal account. 






What is signed Stipulation Agreement. 

400

This is the max amount of time a client has to reinstate their program before going back to enrollment. 

What is 179 Days. (7 1/2 MONTHS) 

400

This can only be added at the time of enrollment for assistance on legal tradelines.  

What is BLP 


400

There the different types of deposit frequencies available to our clients

 What is Monthly, Bi-weekly, Semi- Monthly 

500

While negotiating, creditors/collections agencies may advise that our clients have other outstanding debt that needs to be resolved.

 What are Unenrolled Resolution Offers 

500

This is the case that should be created when a client states, they have been served.

What is legal intake 

500

I ensure that clients do not pay in excess of 100% of their TL balances by EOP . 

What is No Worse Off Policy

500

This is the minimum amount of time needed to schedule a deposit after a bank account change

What is 3 full business days 

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