PRICING
What type of business is not eligible for Apple TV?
Bar & Restaurant
Open ended questions and general questions regarding their business help you obtain info and build rapport during this stage
DISCOVERY
Music choice, Variety tier(premier only) ,Latino tier
What is the install fee for a legacy charter RNF
$25
After completing a new phone sale transfer the customer to this team
TPV- THIRD PARTY VERIFICATION
What is the discount on HSD for a B&R triple play?
$10
During which stage of the call flow are you "tailoring the solution"?
SALES OFFER
Name 2 add ons for B&R cable
Business Sports, Entertainment Sports, Out of market regional sports, Music choice , Seasonal sports packages
How much $ in revenue can you write down per LOB?
$0.00
What is the field called that you update to SP, SQ OR SX ( BUSINESS, ENTERTAINMENT, OR B&R)
LOCATION TYPE
What is the price difference with ultra and phone ($19.99) VS just ultra internet?
1 Penny
This step is vital to making sure you and the customer leave all loose ends tied up and are all on the same page to prevent them from calling back in
RECAP
What defines a business as a bar or restaurant?
80% or more of their business revenue is produced from the sale of Food/Beverages or if they have a liquor license
Legacy customers moving services are eligible for this rate as long as there is no write down in revenue
Persistent
Moving out of rate center in legacy charter when do you process the RNF order?
Once the install takes place on the new location.
What is the monthly rate for a new customer getting Ultra, Competitive Voice, TV Essentials and 1 Apple TV?
$134.97 with Free Apple TV
"How much is it without TV?" is sometimes heard during this portion of the call flow
HESITATIONS
Name the 3 core packages for B&R
Business TV, Entertainment TV, and Game Time TV
Legacy customer that has internet and phone wants to upgrade with NO new LOB gets what rates?
RACK/STANDARD
What is the best way to upgrade within a line of business on a change of service order for an SBPP customer?
"Modify" button
What is the monthly rate of 13 Static IPs?
$39.99
GATHER THE BASIC INFO FROM THE CUSTOMER LIKE NAME/BIZNAME/ADDRESS/ AND CALL BACK #
OPENING
Name 2 things that private TV can get that public TV does not
DVR service, premiums, VOD
Name a scenario when a customer cannot get $19.99 phone
When they are a existing customer
Location Status