Paperwork
Who should CSG send Retail Paperwork to?
The store, Territory Manager, CSG and DSM
What is the first step of booking an SSR?
Check the SSR calendar in Salesforce to confirm they are open
Can you name 2 event coordinators?
Ofelia, Molyta, Noelle
Depending how far the CCP is out, reach out 24 - 48 hours as a follow up. Make sure DSM and TSM are CC
Whos bio book is "Positive thoughts and a smile goes a long way."
Danielle
If you have an IC taking debris, what option should you select on paperwork?
None, You will need to type up the option of IC taking DR
SSR, Ian, Robert, SSS, and Rep.
(Bonus) if you have any IC's attending CC them as well.
If display materials are being shipped to the store what would you do?
Call it out in the request to retail, and confirm with the store 1 week in advance they received the items
a CCP Requirement is stating inside delivery, but customer wants furniture assembled now what do you do?
Confirm with the SSS we can do the full set up, and have Retail complete the full set up, we do not tell a customer "NO"
Who in the bio book spent 2 years at Image Solutions where she served as a Senior Customer Service Coordinator
Tamara!
What should you do if there are layouts associated with the CCP? (3 steps)
2. Attach the layouts (Make sure they are PDF)
3. Make sure layouts are marked YES, in the body of the paperwork
Can you add the SSR phone number to paperwork for your IC/CCA's and Retail?
Yes, they have Lakeshore cell phones
If its not called out in the event request, what is the check in time for retail and why?
1 hour before, Retail will need to find parking and make their way over to the booth and locate it.
What is the distance traveled for retail before asking management for a hotel?
2 hours / over 151 miles
Who in the bio book worked full time as the assistant store manager at a clothing/surf shop
Halle
What should you do if the CCP Requirements are blank?
Partner with your SSS to confirm what the customer expectations are.
Can we send replacements pieces to the SSR house? How do you find the SSR home address?
Where do you input an event for retail and how do you code it for FDA?
In the Retail Log under events, and there is no FDA codes for events.
If retail is asking for a new shirt who do they ask?
The request goes to the CSG team, CSG will send to Shannon
Whos brand statement is "You control your destiny – you don’t need magic to do it. And there are no magical shortcuts to solving your problems.” Merida (Brave)
When sending paperwork for multi sites in 1 day, what should you do?
2. Change subject to *Multisite CCP* (City, State )
3. Label Packing list by site #s
4. For the paperwork section you will call out site 1 info and site 2 info, and etc
Can you name all the SSR?
Why are events not FDA?
FDA is for CCPS, and are coded for CCPS only.
What do you code store managers for FDA?
Store managers do not get FDA
Who had a long career in the entertainment industry?
Wendy