Retention
These campaigns are the main predictive work of Retention, running these will help you achieve attempts for the day.
What is Core?
Which groups do not have ANI in their CMQ?
What is CA4, CA3, CA6?
This report compares the planned percentage of time associates should be absent compared to the actual percentage of time associates are absent.
What is Absenteeism Report?
It can be on time or late, and when it comes in it needs approximately 10 minutes for full upload before building campaigns.
What is Dialer File?
The name of this Salsa means "Beak of the Rooster".
What is Pico De Gallo?
This campaign has been referred to as low hanging fruit that helps with roll rates and padding #'s. Always ran at a counter of 0 and can be ran twice during the week, three times on the weekend.
What is MISC?
What document do you pull up every day to ensure you have everything correct in the QBE?
What is List Criteria?
To assist with monitoring Inbound results and expectations for future moves (example VTO options and skill changes).
What is Inbound Collections Trends?
These campaigns do not run as predictive throughout the day but as state specific.
What is Florida, California and Maryland?
The amount of bones sharks have in their bodies.
These campaigns are ran at different times of the day thru the week. They do not need configured; they just need the time of the campaign adjusted and we run an MD and a CA version.
What is CFPB?
Which groups do not have preview and are in CMQ the entire day?
What is Offshore skip 1-2 and Offshore skip 3-6?
Reporting sent to key leaders of the business to show overall performance levels for key metrics such as service levels, calls, AHT, abandon rates, ASA and occupancy. Additional notes provided on any impacts seen and the cause and on steps taken to ensure results meet goals (resource help, VTO, etc.).
What is ICPU Report?
These are used to schedule campaigns jobs.
What are segmentations?
This is the world's most expensive home.
What is Buckingham Palace?
This group never works CMQ and is able to assist w/Offshore volume, when needed.
What is Onshore Retention?
When closing at night and configuring for the next day what phone field do you have to ensure is added back?
What is P2?
Percentage of calls that were answered within 20 seconds.
What is Telephone Service Factor (TSF)?
Duration of time before campaigns can be requeued.
What is 30 minutes?
This is the bodies largest organ.
What is skin?
This is the only group in Retention that runs SAKS volume.
What is High Balance?
Which WV group can you move the counter to 1?
What is Offshore CA4?
Retention CANNOT assist with these Skills.
What is 5430, 5460, & 5060?
This percentage always has to been under 4% before throttle can be adjusted.
What is abandon rate?
This country is both and island and a contingent.
What is Austrailia?