Holiday
This type of Christmas tree is the most common amongst Americans (artificial or real).
What is Artificial?
This is the most crucial thing that a Customer Success Manager is often measured on.
What is Retention?
The meaning of E-P-E.
What is Expertise, Professionalism and Empathy?
This CS Team member hails originally from Las Vegas.
Who is Karin Hallock?
The approach to take small steps and slowly scale up to achieve success.
What is Walk, Crawl, Run?
"Hanukkah" translates to this English word.
What is Dedication?
This term refers to an upsell opportunity identified by a CSM.
What is Customer Success Qualified Lead (CSQL)?
A process that describes the current state, target outcome, supporting activities, and relative complexity required to successfully reach a business goal.
What is a Use Case?
This pair are fondly known by their Toy Story nicknames.
Who are Drew Holt and Mark Woodward?
This BlueConic product release includes REST API v2 and FPHC.
What is R89?
This department store was featured in the film, "Miracle on 34th Street".
What is Macy's?
Customer meeting lead by a CSM on a quarterly basis.
What is a quarterly business review (QBR)?
The Slack channel where BlueCrew foodies connect and exchange food pics and recipes?
What is #greatblueconicbakeoff?
This CS Team member was once an avid DJ who headlined raves in NL.
Who is Nicky Peterse?
The practice of using data and insights to identify priority segments of customers and to move those customers through their journeys across channels to drive business results.
What is Lifecycles?
The word "Kwanzaa" comes from the phrase meaning "first fruits" in this language.
What is Swahili?
Customer metric populated by a CSM every thirty days.
What is CSM Sentiment Score?
Our mascot's name, Dromer, translated from Dutch to English.
What is Dreamer?
This CS Team member is an avid francophile.
Who is Stefani Gassiot?
This feature makes it possible to run machine learning models with data from BlueConic profiles, connections, timeline events, and listeners.
What is AI Workbench?
The original St. Nicholas hails from this country.
What is Turkey?
BlueConic Customer Success KPIs.
What is Churn Score <9%, Net Retention >105%
Net $ Retention >90% or Acts of Advocacy > 12
The date of the first "Building the Dream" session
What is September 11, 2015?
This CS Team member once drove their Toyota FJ Cruiser up the side of a mountain.
Who is Khurram Moiz?
A secure platform where brands can access advertising data and use it for targeting, measurement, and analysis.
What is a Clean Room?