Engagement
Use Cases
Renewals
Churn
Teaming
100
The percentage of engaged account CSMs need to get
What is 60%
100
Accounts who use this feature have the high engagements rates
What is API
100
CSM's renewal goal is based on what
What is logo retention
100
Most likely account to churn
What is an account with one user
100
This dynamic duo won the first ever account after a trial
Who are Scott and Max
200
Number of queries for a user to be considered engaged?
What is 30
200
UPS's main use case
What is enabling their clients to grow their businesses
200
Amount of time before renewal that the CSM should reach out
What is 120 days
200
Amount of time after renewal date to still save an account
What is 7 Days
200
This meeting should be attended by both the CSM and AE
What is a QBR
300
Engaged amount of users when total users is 5
What is 3
300
3 US companies that attended the Customer Advisory Board
What is 1, 2, 3
300
The two internal teams besides the CSM and AE that are involved in the renewal process
Who is Legal and Billing
300
This person is know as the Anti Churn Ninja
Who is Noah
300
CSM's love this but AE's hate it
What is a Feature Update
400
Mc's Engagement Percentage this month
What is 100%
400
Mindgeek's Main Use Case
What is prospecting adult sites for purchase
400
Scott did this when Drama Fever wouldn't answer his calls, emails, texts, snapchats, and DM's
What is showing up to their office unannounced
400
What a CSM would do to avoid churn
What is literally anything
400
These dates must all be the same when amending a existing subscription for a renewal quote
What is Start Date, Subscription Term Start Date, Customer Acceptance Date, and Service Activation Date
500
A CSM's favorite feature for engagement
What is a Custom Dashboard
500
US account's most abundant Use Case
What is Investor
500
There are this many levels of approval for adding users a a feature update
What is 4
500
This CSM internal meeting's objective is solely to prevent churn
What is Code Red
500
The best CSM to work with
Who is MC
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