B
What is the difference between the PbB Exclusive and the Hybrid model?
Hybrid model is for properties that accept credit cards and the exclusive model is for cash only properties
How can partners pay their invoices?
There are several methods of payment depending on the country, we should guide the partner to the finance tab to check them out
What can the partner do in the Reservations tab?
Mark a no show and an invalid credit card
Reply back to the guest’s communications
Request cancellations from guest
Modify reservations and set payment status
Report guest misconduct
How can we help the partner when they want to dispute an invoice?
Guide the partner to “Reservation Statement” and ask him to follow the instructions of the “Dispute button”
What is autogen?
Autogen is a product that generates property descriptions automatically, based mainly on property facilities, room facilities and GEO information
What is ADF?
ADF is an internal classification for our partners
Account Differentiation
After creating a room, the system gives you a reminder to complete the process. What is that reminder for?
Add amenities, rates & availability, and photos
Following the security protocol, you need to place a call back to the partner to continue. The partner requested this call to be placed to a number that is not listed in the extranet, what would you do?
I can only call back on the number(s) that are listed in the extranet
The partner requests to add a note on the brochure page to say that guests are required to show a photo ID and credit card upon check in. Where can we add this information?
The partner can add it in the property tab under view your description, the fine print
What is your role as a CS Partner Executive when the partner has questions about their invoice?
Help the Partner with any general questions about commission, reporting days, invoicing
Guide the Partner where to find all information about reservations included in the invoice
What is the verification code?
It is a code that is sent in the mail to verify the partner’s location
When will a partner receive their commission invoice?
During the first week of the month
What are the ways that partners receive notifications of new reservations from Booking.com?
Email or Channel manager
In order to educate the partner on how to manage extranet, what is the best source can we guide the partner to?
Partner Help Center
A partner wants to have one of his rooms called the “Prince Edward room." Can you approve it?
No because this name does not advise the guest the occupancy and the bed configuration
If the partner requests, can we input the rates for them?
No we should never add rates for the partner
What are two things a partner can do to help avoid relocations?
Visit the reservations tab at least twice a day
Install the Pulse app to follow up on their reservations
Partner calls and wants to offer beds in a 4-bed dormitory, what do you advise them to do?
Advise the partner to create a bed in a dorm room, to select single bed in a 4 bed dormitory room, to put 1 person occupancy and to put 4 on Rates and Availability under rooms to sell
Why are standard room names preferred?
Data shows that standardized room names have a better conversion rate
Guests can identify from the room name what to expect from the room type they have booked
Because they have automatic translations in all 40+ languages
What do we tell a Property which has an XML connection and would like to load their availability?
You ask the partner to load their availability through their XML provider
How many devices can the partner access their Extranet from?
Unlimited
Where can the partner sign up with a channel manager?
On the Extranet under the account section and click on Connectivity provider
Is it possible to use a group account on Pulse?
Yes the Partners can use the same group account for Pulse and Extranet
Where do we advise the partner to go to load the rate?
In Calendar under Rates & Availability
When is a partner’s brochure page translated?
The brochure page is only translated upon demand