Abbreviations
LOR
Letter of representation
What type of rental vehicle is offered in our 4 states for CLMT?
compact
CC40-how do we clear?
Confirm if duplicate claim or 2nd claim. Review prior claims to ensure damages in current claim have not been previously reported. Stays at CSR provided all other coverage is good-document resolution
Claimant states injured and sought treatment
TCR2
Where do you clear a CC?
Policy and coverages--->Coverage Issues
A/S/O
As Subrogee Of
Standard rental duration for drivable vehicles
2 days
CC37-how do we handle/clear?
If rental vehicle ask for Rental Agreement and keep at CSR if rental timeframe less than 30 days. If in rental more than 30 days, NON-OWNED auto, or Temporary Substitute vehicle send to TCR1 and document.
Insured receives legal papers for a suit being filed
CU
Where can we order a police report if needed?
Claim details--->police report info
HC
Handling Complete
Standard rental duration for non-drivable vehicles
5 days
CC33-how do we handle?
Review EDGE and check if endorsement related to loss (coverage, vehicle, person). If DOL verified and the endorsement does not impact this loss, ok to resolve and document. If endorsement impacts loss transfer file to TCR1.
Insd states minor injuries, no med pay, no pip, no attorney
Stays in CSR-send no med pay letter if requested
Where do you send an UW referral?
Referrals----> UW
TX
Treatment
Who can extend the rental timeframe
AD
PSP (policy status prompt)- How do we clear?
Call coverage gate at *161 or email UWCLAIMCOV@geico.com through claim to review the PSP for DOL.
Insd states was changing lanes and side swiped clmt while changing lanes. Clmt was changing lanes and in motion at same time.
Send to TCR1. And remember to document and use transfer template.
***TCR1 Transfer Template***
1. REASON FOR TXFR:
2. IS LIABILITY UPDATED?
3. IF LIAB DISPUTE, WAS LIAB RESET TO UNK?
4. BRIEF FOA:
5. PD OPEN & NOT HC'D:
Where do you update a pay code?
Ad Summary---> select vehicle---->Update Paycode
DOV
Diminished value or Diminishment of Value
Scenario: You receive a call Friday evening to extend rental. What process should you follow?
Check last day set-call AD-Call AD Sup-Call AD Manager and document these attempts. if no response and the extension will not breach coverage limits CSR may extend through weekend and notify the AD.
CC95/99-What can be used for date of loss confirmation. Name 2.
Police report
Tow Bill
independent Witness
Video Footage
911 Dispatch Records
If unable to Obtain 2 sources refer file to SIU.
Insd advises in FNOL that is signed up for UBER/Ridesharing. They were not signed in during the time of loss.
Keep file in CSR-send UW referral to business use/ridesharing box
How do we have IAD review a demand we have received?
Demand Summary--->Responder--->select interested party---->create Review