OMNIA360
NO
SUMMARY
What is wrong with the following sentence?:
Thank you for your inquire, we are more than happy to assists you with your order.
Thank you for your inquiry, we are more than happy to assist you with your order.
On Calix Cloud, what is the "heading/name" where you would see the plan the customer selected?
DATA
2500
What is the quickest way to find CPNI information?
CSR WORKSPACE (HMBRG>WORKPLACE>WORKSPACE)
ADD NEW PRODUCTS
Please fix the errors in this sentence:
Sorry we aren't in your area yet we are currently in the planning phrase for your addresses.
We apologize, we aren't in your area yet, we are currently in the planning phase for your address.
SERVICE & SYSTEM
What details will be in the customers email once they set up the account with a CSR?
ACCT# & ORDER #
DATE
ACCESS KEY
PAYMENT AMOUNT & AMOUNT DUE
INSTALL DATE & TIME
What screen is the Install Date on?
ORDER >DETAILS
CHANGE SERVICE LOCATION
Fix the sentence below:
There are for ports in the back of your device, pleaze unplug the pwr cord. We arent authorized to do a speed test on your account, but you can test it in reel time at www.iqfiber.com.
There are four ports in the back of your device, please unplug the power cord. We aren't authorized to do a speed test on your account, but you can test it in real time at www.iqfiber.com.
When does the customer receive a verification code?
&/OR RESETTING THEIR PASSWORD
What screen will you find the "Channel" on?
ORDER: INFORMATION
(INFORMATION)
On ACP where do you locate the customer's receipt?
PRODUCTS>ORDER HISTORY
What is the correct response to the following chat?(assuming you've already verified their address).
I've entered my information on your website, it says it is in the planning phase; when can I get service?
When in this stage, we are unable to give a definite ETA. Since you entered your information in the system, you will receive updates as we build out the network in your area.
If the customer says I do not remember my Access Key, what two steps can be done?
VERIFY THEIR ACCESS KEY/PASSWORD W/EMAIL ON OMNIA360
OR
RESET PASSWORD ON ACP
Access Code also means what?
CPNI/PASSWORD
How do you locate Notes on a customer's account?
HAMBRG>SALES>ORDER>SEARCH CUSTOMER>CLICK ON CUSTOMER>DROP DOWN>ACCOUNT COMMENTS
Does the Change Payment and Manage Payment Option do the same thing?
YES!
Fix the response to the sentence below:
Customer: I work from home and have a 14 year old gamer.
Agent: Wit tha information you provide, I would advice you to choose the 1 Gig for $85, that covers your hole home Wifi.
Agent: With the information you provided, I would advise you to choose the 1 Gig for $85, that covers your whole home WIFI.
Where can you locate the CPE on the customer's account?
HMBRG>WORKPLACE>CSR WORKSPACE>SEARCH CUSTOMER>CPE IS AT THE BOTTOM OF THE PG