ECIN
Which DMC hospital does not send referrals?
DMC Children's Hospital
When do you press the triangle?
A. Before you press save
B. After you press save
C. What triangle?
A. Before you press save
What is the speed code for Henry Ford Main Detroit?
HFD
A caller on the line wants to speak with someone regarding selling cleaning products. Who do you transfer the call to?
George Ball/ 1370
Name all 5 states of Superior.
Michigan, Illinois, Wisconsin, Ohio, Indiana
Which hospital always gets their requested time?
Sinai Grace
You call the dispatcher for an asap call that is giving you over 90 minutes. The dispatcher provides you with a time. Do you enter that time in the requested box?
Yes
What is the speed code for Corewell Royal Oak?
CHRO
A woman on the phone claims she is the daughter of a patient we transported and wants to know where she was taken to. Do you tell her?
No.
What are the steps of a warm transfer?
Tell caller to hold while you get the person on the line. Press conference, dial the extension, tell the person who answers who you have on the line, press conference, tell them they are connected. Hang up.
What does the "thumbs up" symbol mean? When should you click on the referral with this symbol?
The referral has been placed or closed out.
When there is a red exclamation mark next to it.
How many minutes do you enter into the preferred time box for a Priority 2 call, that is not critical care?
30 minutes
What is the speed code for Trinity Livonia?
THLH
A woman on the phone says she is the spouse of an employee and wants to know if they are at work. What should you do?
Ask her if she knows the department or extension of that person. Even if she answers yes and gives you the department, simply tell her you are not sure who that person is, and they would have to reach them another way.
What is the 3rd question you ask the caller?
What is your call back or phone number?
How is a patient's name shown before you click on it?
Last name, first name
For hospital appointments, what time should be entered into the requested time box and the preferred time box?
The appointment time
What is the speed code for St John Main Moross?
HFSJ
You tell a caller there are no resources available for home pickups going to doctor's appointments. They then ask the names of other ambulance companies. Do you give them the names?
No. Tell them to google ambulances in their area.
What hospital requires the towers in the call?
Corewell Royal Oak
What is the most popular response everyone uses?
Thank you
Henry Ford Rochester calls to see what would be our eta for a bari patient on a vent. What should you do?
Enter the call into the cad.
What is the speed code for Henry Ford Warren?
HFWH
What is our phone number?
586-778-8558
What are the psych questions?
Does the patient have a petition/certification/ppii form?
How long has the patient been at your facility?
Has the patient been combative or discussed eloping?
Has the patient been on any physical or chemical restraints
Will the patient need restraints during transport?