Tennis
How many days before a program start is a client eligible for a credit?
14
Is a client with an auto-renew Y&F membership able to hold their membership. If so, for how long?
Yes, 2 months per calendar year.
How many days prior to camp start date can a client cancel their registration and receive a credit?
30 days
Are annual passes refundable?
Nopers
How many pickleball courts will we have?
12
A new client comes in wanting to join an intermediate/advanced program. What is required of them to do prior to registering?
A tennis assessment
How many days notice does a client need to provide to cancel their Y&F membership after their 4-month commitment?
30 days notice.
If a camp participant is removed from camp due to behaviour, will they get a refund?
No
How many days in advanced can a 2025 passholder vs a non-passholder book a court?
8 days for passholders, 5 days for non passholders
What are the Bridge hours during the week?
12pm-10pm
What is the minimum participants required to run a round robin?
3
What is the minimum age requirement to use the gym?
12 years old. Anyone 12-15 must be accompanied by an adult.
What are the camp swimming hours?
12:30-3:30
Bonus points: 9:45-11
Do we prorate passes if purchased later in the year?
No, the client pays full price.
If a client has an outstanding charge on their account that they do not think they should be charged for, who should you direct this to?
Customer Service Supervisors
What is the court cancellation policy?
Must cancel 24 hours before booking for no charge. After 24 hours the client pays the full court fee.
What is the class cancellation policy?
Cancellations 2 hours or before can cancel at no fee.
What camps did we offer this past summer?
Tennis jr., sr. and teen
Aqua jr. and sr.
Ball hockey jr. and sr.
Multi sport jr. and sr.
Soccer jr. and sr.
What months do passholders get 50% off indoor courts?
July and August
Name 5 yoga and fitness instructors, not including Jess and Shivam
We will confirm :)
I signed up for a 6 week Novice clinic on Tuesdays for $300. I attended two classes and on the Thursday after the second class I broke my ankle. With a medical note, how much money will I get back if I submit a credit request form?
$100
What are the yoga and fitness hold fees for each type of hold?
Auto-renew memberships: $10+HST per month.
4-month commitment memberships: $0 per month.
Medical holds: $10+HST per month.
If camps end at 5:30 and I pick up my child at 6:02 how much will I be charged for a late pick-up?
$45.
Parents or Guardians who are late to pick up their child(ren) will be charged a fee of $15 per 15 minutes. This fee will be reapplied every 15 mins.
Do 2025 passholders get a discount on yoga and fitness memberships?
Yes, 15%
What are the age groups for tots tennis, red ball, orange ball, green ball, and teen tennis?
Tots: 4-5
Red ball: 6-7
Orange Ball: 8-9
Green Ball: 9-10
Teen: 11-16