PAYMENTS/PAYMENT METHODS
The __ ______ ________ is applied after 2 return payments have been processed in a rolling 12-month period.
What is the No Checks Accepted restriction?
This step is used to Conduct a Contract Account analysis to determine probable reason for a higher consumption.
What is analyze?
This meter type can be read, disconnected and reconnected remotely.
What is AMI Enabled?
Is the service on and off?
What is the location?
Is the fire department on the scene?
Which wire is arcing, pole – pole or pole – house?
Does the pole appear to be broken?
____ ________ ________ notifications are received from payment vendors every 15 minutes.
What are Near Real-Time Payments?
This system allows us to further analyze the AMI Meter by:
•OnDemand meter reading (do not issue re-read/special reading for estimated reading).
•Obtaining the current meter Operational State in real time (ping the meter).
•Access up to 45 days of historical meter readings.
What is UIQ?
A meter measures the amount of ____ ____ by a residence, a business, or an electrically powered device. Meters are installed at all premises to measure energy delivered for billing purposes.
What is energy consumed?
When a BP calls to report an Outage, always offer a Call Back when a BP reports __ _____ or ____ ______. Explain the Call Back is an automated call after service in the area of the active outage is complete and this call back can be made anytime in 24 hours after outage is complete.
What are No Lights and Partial Service.
When there is a low-income pledge on a contract account, the account history screen will show ______ ________.
What are pledges statistical documents?
There are different responsibilities when handling a high bill call. A _____ responsibility includes:
•Analyzes CA to determine whether it is a high balance or high consumption inquiry
–BP Invoice
–Customer 360
–Account History
•Handles all high balance inquiry calls
–Payment Plans
–Deposits
–Billing Adjustments
•Handles high consumption calls using the CSR High Bill Call Flow
What is a CSR?
This jurisdiction cannot opt out AMI meters
What is the District of Columbia?
When entering intersection locations for an unknown or fuzzy, provide the cross streets according to normal standardization rules (ex: _____ streets before _____ streets (9th St SE & Independence Av, SE); named streets _______ (Kirby Rd & Oxon Hill Rd).).
What are numbered, named; alphabetically
A payment transaction posted to a Business Partner’s Contract Account that serves as a placeholder for an expected payment for the same amount.
What is a Statistical Credit?
Defined as an increase in the balance due to credit and billing factors
What is a high balance?
Meter Readings in CM are displayed by clicking the ____ ______ navigation menu tab
What is the Meter Reading navigation?
When looking at call prioritization for Lower then Higher Priority, there are exceptions for cancelling the Lower Priority Call. Do NOT cancel Lower Priority calls related to:
What are: Assist/Fire Police options, Wire Down, wire Arcing (WA), Wire Down Pole –House, No Lights, Partial Service
Business partners that do not have a My Account login and do not want to register for one, can select Pay as a Guest Online to pay through this payment system.
What is Speedpay?
•There are two types of consumption analyses:
–Seasonal Consumption
–Historical Consumption
two types of consumption analyses:
Scheduled monthly meter reading, read either through P4 or UIQ
What is a Periodic Meter Read?
Is the wire hanging low – but not reachable? Does the wire appear to be frayed or insulation worn? Is the wire coming loose at the attachment to the pole - house or pole -building?
What is CHECK WIRES?