Basic Communication
The use of sounds and languages to relay a message
What is verbal communication?
It involves right and wrong, or good and evil, and it is illustrated by the way one responds to situations or acts.
What is ethics?
A position at a specific company where you work for pay.
What is a job?
a brief introduction that summarizes your background, qualifications, and interest in a job.
What is a cover letter?
How close someone is to your personal space
What is proxemics?
The ability to understand and share the feelings of another
What is empathy?
A continuous process of building your skills, knowledge, and experiences related to your professional life.
What is a career?
When you connect with other people to develop professional contacts.
Networking
The purpose of this strategy is to confirm the understanding of all parties
What is Active Listening?
The belief that personal information provided to an organization will be safeguarded against inappropriate or unauthorized use or dissemination.
What is expectation of privacy?
Chronological, functional, and combination
What are the three types of resume?
A list of defining requirements you have for possible jobs.
What is a job criteria?
It is the last step of the Sender-receiver Communication Model
What is Feedback Loop?
Customer, organizational culture, Human Resources, Products and Deliverables, Delivery System, and Service
What are the six components of a customer service environment?
Technical skills and knowledge-related skills learned through education or on the job.
What are hard skills?
Header, greeting, introduction paragraph, qualification paragraph, closing paragraph, signature
What are the parts of a cover letter?
The intentional or unintentional transmission of meaning through an individual’s unspoken physical and behavioral cues.
What is Non-verbal Communication?
Rational and Inquisitive
What are two styles of customer behavior?
A part of a resume that states your goals for employment and your general experiences and skills.
What is the objective section on a resume?
Commute or virtual, Work hours and flexibility, Pay range, Job role, Organization size, values, and industry, Location and environment.