Collab With CSM
It is this persons responsibility to go over and "sell" the CSI survey
What is a CSR or CSM?
This is the place in CCC1 where I need to record where the customer learned about us.
What is the Marketing Referral Source section?
This Abra location is known as the birth place of our franchise.
What is Elk River?
This famous mall in Bloomington is the largest shopping mall in the United States.
What is the Mall of America?
Known for living on floating nests in the Boundary Waters, this bird is the official state symbol.
What is the common Loon?
When using this skill we gather more accurate information, build trust, communicate better with our CSM, and create a better CSI.
What is active listening?
By using the marking refferal source section I am able to help these dollars get the best ROI.
In 2004 this location was acquired by our franchise.
What is St. Cloud
This flour milling city is nicknamed the "Mill City."
What is Minneapolis?
In 1995 this franchise first opened its doors in Elk River, Minnesota. Now it calls home in seven different towns.
What is Abra Auto Body and Glass?
Before customers sign any paper they should be given this option with the CSM.
What is having the estimator go over their vehicle with them?
What is as descriptive as possible?
In 2022 and 2023 we purchased Cloquet and Duluth from this family.
Who is the DeBoer family?
This juicy burger was supposedly invented in Minnesota with cheese inside the patty.
What is a juicy lucy?
This tiny dot above a lowercase "i" or "j" has an official typographic name.
What is a tittle?
The last step of the Abra Customer Experience process that involves a warm transfer.
What is recap details, introduce estimator, invite customer to take a seat?
If a customer comes in and says the learned about us through a chamber organization what should be the next thing you ask and include in the marketing referral source?
What chamber did you learn about us at?
This location participates in a career exploration event where students from the local high school visit to explore the auto body and glass industry through hands-on activities.
What is Princeton?
This treaty signed in 1851 opened much of southern Minnesota to settlement.
What is the Treaty of Traverse des Sioux?
During this year the first combative submarine was made.
What is 1775?
These are the five things you need to relay back to the CSM.
Customer's name
Vehicle
Type of damage
Referral source
Key concerns or timeline
If a customer walks in and said they were referred to us by their insurance company this is what we need to include in marketing referral source.
What is the name of the agent and the company they are with?
This location was the winner of our 2025 flower battle.
Who is St. Cloud?
This scenic state park is home to Minnesota's tallest waterfall.
What is Tettegouche State Park? (High Falls of the Baptism River)
This state has more shoreline than California, Florida, and Hawaii combined thanks to its many bodies of water.
What is Minnesota