Job Types
P&P's
Memberships
Business Units
Wild Card
100
CX is asking for a gas line to be run to their new outdoor kitchen. What Job Type is used for this appointment?
HVAC Mechanical Estimate
100
CX is asking for their appointment to be first call. What tag and notation must be added to the Job?
Tag: FIRST CALL
Note: FIRST CALL ARRIVAL WINDOW 8AM-10AM
100
How much is the Plumbing membership per month?
$20 + tax
100
What Business Unit handles gas line repairs and installations?
HVAC Service
100
What is an evaporator coil?
The evaporator coil is the part of the cooling system that cools the air prior to being circulated through the conditioned space
200
CX is asking for the installation of a ceiling fan/light combo in their home and they have the fixture on hand. What Job Type is used for this service?
EL Estimate Residential
200
CX is asking for a refund of their diagnostic fee. How is this call handled?
A task is submitted to Dispatch regarding the request and the CX is advised that Dispatch will contact them within 48-72 hours to handle the refund request.
200
Name 3 benefits provided with the Plumbing Membership per year.
1. 1 Water Heater flush (if applicable)
2. 1 Whole Home Plumbing Inspection
3. VIP Pricing on all Plumbing repairs and select plumbing upgrades.
200
What Business Unit does Customer Service NOT provide invoice for?
HVAC Install
200
What is drain pan?
The drain pan is a component that collects and manages condensation produced by the evaporator coil in the cooling process.
300
Name one Job Type that Customer Service does NOT utilize?
1. RETURN VISIT NOT NEEDED/ PURCHASE ONLY
2. RETURN VISIT/PARTS & LABOR WARRANTY REPAIR-PARTS NEEDED
3. WARRANTY SHEETROCK REPAIR
4. Customer Supplied Install
300
Name two discounts basic discounts can Customer Service utilize at anytime?
5% Veteran
5% Senior
300
How much is the 360 membership for one system per year?
$299 + tax
300
CX is asking for replacement options for their heating and cooling system. What Business Unit is used?
Sales
300
What is a Pressure Regulator Valve?
A Pressure Regulator Valve is a compact valve used to reduce high incoming water pressure from the public water main to provide a lower, more consistent water pressure for distribution to the home
400
CX is asking for repair options with their non-functioning Water Heater. What Job Type is used?
Plumb Diag
400
CX is reporting their 8 month old heating and cooling system is non-functioning. In ServiceTitan the CX has two Locations Pages. One is under the CX's Customer Page and one is under the Resources For Seniors Customer Page. Which Location Page should the appointment be booked under?
A. Location Page under the CX's Customer Page
B. Location Page under the Resources For Seniors Customer Page
B. Recourses For Seniors
400
What services is a Member applicable for if their membership is in a suspended status?
None
400
CX is requesting a 20 amp breaker to be added for their home's electrical panel. What Business Unit is used for this service?
Electrical Service
400
What goes into an evaporator coil?
Refrigerant
500
CX is asking for prices on refrigerant. What Job Type would be used for this appointment?
HVAC Diag (AGE)
500
LIGHTENING ROUND!
You have 30 seconds to find all 7 errors!
500
What does W.I.F.M stand for?
What's
In it
For
Me
500
CX is requesting prices on refrigerant. What Business Unit would be used for this appointment?
HVAC Service
500
What is Freon?
Freon on is an old brand name for refrigerant.