Job Types
CX is stating that they need their refrigerant topped off for their AC unit. What Job Type would be used for this service request?
HVAC DIAG (age)
Name the Business Unit associated with the below Job Type:
HVAC DIAG > 10
HVAC Service
List 3 benefits that come with Thermo Direct's HVAC Membership.
1. Waived HVAC diagnostic/service fees
2. VIP pricing on repairs and select upgrades
3. Annual maintenance for the heating and cooling system
Which TWO Customer Service Team members were Cheerleaders in highschool?
Briana and Christina
What is the name of Earth's Moon?
Luna
CX is stating that their toilet is running constantly and they want a part in the tank replaced. What Job Type would be used for this service request?
Plumb diag
Name the Business Unit associated with the below Job Type:
PLUMBING INSPECTION ONLY - WHOLE HOME CLUB
Plumbing-Maintenance
What is the minimum discount for Membership VIP pricing for repairs and select upgrades?
15%
Which Customer Service Team member has lived in the most states?
Christina (6)
What country landed a spacecraft on the moon in 2024?
China
CX is stating that they have electrically heated floors in their house that are not working. What Job Type would be used for this service request?
Electrical Diag
Name the Business Unit associated with the below Job Type:
Electrical Diag
Electrical Service
Who should the membership be offered to?
All NON-Member customers
Which Customer Service Team member has lived overseas?
Tiffany
What is the shape of Earth's moon?
Slightly egg-shaped
CX is stating that there is water leaking from his air vents. What Job Type would be used for this service request?
HVAC diag (age)
Name the Business Unit associated with the below Job Type:
Water Heater Sales Eval
Plumbing Service
How many maintenance visits are provided with the 360 membership?
3
Who is the youngest Customer Service Team member?
Maria
How long can footprints last on the moon?
Millions of years
CX is asking for repair and replacement options for their leaking water heater. What Job Type would be used for this service request?
Plumb Diag.
Name the Business Unit associated with the below Job Type:
GENERATOR SALES EVAL
Electrical Service
How often should a member receive an HVAC maintenance?
every 6 months
The Customer Service manager has played ONE sport in her life. Name that sport?
Roller Derby
What life-giving substance was discovered on the Earth's moon?
Water