Mercury
Service Portal
KX/25 Live
Ordering
Advocate
100
What position manages the waitlist?
What is a Community Support Specialist!
100
What are the TWO Main processes a CSS uses Service Portal For?
Room Moves and Lock Changes
100
What do we use KX/25 Live For?
Space Bookings
100
What is our purchasing site called?
Spartan Marketplace
100
Fun Fact edition:
What was the score of our last MSU v. U of M football game?
0 - 49
200
How often should we be pulling Alpha Rosters? (Bonus points if you know the appropriate day to send them out on!!)
Weekly-- Fridays!!
200
What account do we charge to process lock changes/keys?
Facilities account
200
Fun Fact edition:
How many name changes has MSU had?
(bonus points if you can name one, other than the current one)
Six
1855 – Agricultural College of the State of Michigan
1861 – State Agricultural College
1909 – Michigan Agricultural College
1925 – Michigan State College of Agriculture and Applied Science
1955 – Michigan State University of Agriculture and Applied Science
1964 – Michigan State University
200
What places/ partners can we make purchases from? (name at least one)
Office Depot
Marcos
Culinary
MSU Bakery
Concessions
Amazon
200
How many days does a CSS have to schedule a conduct case?
2-3 class days
(always verify the deadline date at the bottom)
300
What is the title under Custom Features where we can go and update the key cores?
Bed Space and Key Core List
300
Fun Fact edition:
Allegedly, what is the most haunted residential hall on campus?
Mary Mayo Hall
300
Who do you contact if you have questions regarding conferences/booking?
Geoffrey Parkerson II (parke219@msu.edu)
300
What is some summer preparation/purchases made for our live-in staff (RAs/ACDs/RDs/CDs)?
RA/ACD/RD Name Tags
ACD/RD Business cards
RA supply Baskets
RA resource room restock
Office supplies (CSS/CD/ACD/RD)
300
What does RCCE stand for?
Residential Care & Community Expectations
400
What RCPD document is now available for you to view on a Resident's profile?
ESA agreements
400
How do you process a room move?
1. Navigate to SP Home screen
2. Click Start Room Move
3. Enter Resident PID #, click search by room
4. Enter the Resident's new room information
5. Enter Key pick up/drop off time & date with appropriate desks
6. Click submit and you're done
400
Where do we instruct Registered Student Organizations (RSOs) to book a space?
Involve@State
400
Fun Fact edition:
What movie was filmed on campus?
Batman v. Superman
400
What are the two types of meetings that a CSS schedules for?
Bonus points (Does anyone know what meetings we don't schedule for?)
REHS-in Hall Meeting
OSSA Meeting
Bonus: medical amnesty, CARE meetings
500
Fun Fact edition:
What Hall/Halls were previously a slaughter station for campus?
Mason/Abbot
500
How do you find a resident information in Service Portal?
Under Resident Info Lookup
500
What would you use 25live for?
Bonus points (what time do we use this program)
booking classroom spaces (Requesting space)
Monday - Friday from 7:00 a.m.- 5:59 p.m.
500
Who do you have to forward your Pizza order invoices to?
Darlene Zajak (zajacd@msu.edu)
500
what is the conduct meeting password for the zoom link?
Last 4 digits of APID