Skills
What is the technique used to move in or out of someone's personal space?
Step Slide
True or False: The Risk Management Process is no longer used when a problem has been solved.
False. It is always used.
What are the three components of basic communication?
Sender, the message and the receiver
The criteria in order to use a restraint is when there is _______ risk?
Immediate
True or False: De-briefings should happen after every crisis.
True
True or False: You can move a client/patient in a Third Person Assist.
False. You never walk a client/patient while in a Third Person Assist. Third Person Assist is a stabilizing technique.
What is the equation that represents the 3 key categories of risk, used in Risk Management?
B = P x S Behavior = Person x Situation
What are the 3 components of the Cycle of Dangerous Behavior?
Unmet Needs
Anger
Violence or Dangerous Behavior
What is the minimum amount of people that would be considered a team?
Two
The primary focus of a staff debriefing is?
Staff's emotional and physical well being.
What are 2 of the 4 Key Concepts when attempting an escape technique?
Balance
Leverage
Directionality
Speed and Surprise
What is the definition of Protective Factor?
Something that decreases the level of risk.
When a client/patient is becoming verbally aggressive, what is the first strategy staff should attempt?
Verbal De-escalation
Name 4 Team Leader responsibilities or roles.
Identify self as the team leader
Call a code
Assign staff to secure the scene
Assign limbs
Assign staff to the door
Assign staff to prepare the restraint bed or seclusion room (Inpatient only)
Assign a nurse to get a PRN (Inpatient only)
Assign someone to get the MD
Assign the observer role (Inpatient Only)
Manage the Crisis to the end
True or False. The Employee Assistance Program (EAP) can only be used if a supervisor suggests its use.
False. Anyone can use EAP anytime, for any reason.
What are the steps to escape a two-handed front choke?
Tuck Chin
Arms straight up
Slide 1 foot slightly back
Sharp pivot towards the rear foot
What is staff's most important Protective Factor?
A Trusting Relationship
Name the steps of Conflict Resolution, or the NEAR Process.
Neutralize
Empathize
Active Listening
Resolve
What is the goal of CSS training?
To reduce the rate and severity of injuries.
Documentation should have the following:
A. Interventions attempted and outcome.
B. Specific strategies/ techniques used.
C. The basics of what happened. Not too specific
D. Leave out opinion and personal perspective
E. A, B, and D
E
What are the 5-7 recommended positions for safe floor containment?
Initial Arms x 2
Ankles
Legs
Head
Extra or Additional Arms x 2
What are the steps to the Risk Management Process?
Assess, Analyze, Select, Act, Evaluate
Give 2 examples of when you would set limits.
Any safety issue
To set boundaries
To uphold policy and/or procedures of the facility
What is the A-F assessment?
Airway, Breathing, Circulation, Deformities, Existing Medical Conditions and Fear.
Name 3 of the 4 types of Debriefing?
Client/Patient, Staff, Community, Treatment Team