CS Processes
Our customers qualify for OPPD's rebate - True or False?
False
Who do we loop in if a customer is interested in a panel relocation?
Bonus 25 Pts if you can name the current person with this title.
The PDA Team Lead - Samira!
What is our man Casey Creech's official title?
Chief Revenue Officer
What gives plants their green color?
Chlorophyll
A customer reaches out and lets us know their loan company is not applying any of their payments to their loan balance. What do we do?
Refer them back to the loan company
Who do we loop in for a bid for conduit removal?
Colton
In what state did Everlight establish their first official warehouse?
(Hint: Not anything related to 1Solar)
Wisconsin - Madhouse
Who is the lead singer of the band Queen?
Freddie Mercury
How much is an EMU?
$216
Who do we loop in if a customer saw one of our signs in a neighbors yard and is interested in going solar?
BONUS 50 pts if you can name the members included in this tag.
Inbound Leads. This tag consists of Justin Creech, Molly Livingston, and Christian Creech
Who is the Sales Enablement Team Lead?
Jaela DaQuila
How many bones are in the human body?
206
What hashtag would we use on a case where a homeowner is selling their home and they are looking to get in touch with someone who can help them sell their home?
#SolarRealtorInquiry
Who MUST be CC'd every time we loop in a lead electrician?
BONUS 50 pts if you can name the person in this role
Project Enablement - Chloe Button
Who is the SDR Team Lead?
Wade Shepherd
Which US state is Area 51 located in?
Nevada
What does the acronym AIR stand for? What does it mean?
Acknowledge, Ignore, Resume - Disregarding a customer’s negativity and focusing on the positive, proactive next steps
Who do we loop in for on-site EMU/ECU troubleshooting scheduling?
(Hint - this process did recently change)
Install team for their warehouse location.
Who are the 3 leads of the tech team?
Colby Harris, Jasmine Kearse, Zain Cruiz
How many continents are there?
7