Button you press to view EACH of the Big three in their retrieval object list
What is "Expand ALL"
100
Direct Hit
What is Number, Meter, acct #, Ph number ,customer no#.
100
Yellow
What is Required or Mandatory fields
200
Anything that can be manipulated as a single unit
What is an Object
200
You use this Object to update the phone number?
What is customer Object
200
This button is used to view additional objects for only “ONE” specific premise address.
What is "Expand "
200
Wild Card Symbol
What is " ? "
200
What is the last step to complete a dialog or task list
What is PROCESS
300
One of the big three used to identify a service address or a physical location of a building
What is a Premise
300
You use this object to update the Apt no#, driving directions, or meter information
What is Premise Object
300
When retrieving the bill account object this "Word/Title" indicates that an account is currently open and being billed for services
What is " Active"
300
Method to look up Non individual customers
What is 4, 3, 2
300
This is the most IDEAL OBJECT to use when speaking to a customer.
What is Bill Account
400
In order to search for a customers account no#, address, or phone number you need to enter information into this screen.
What is Retrieval
400
Customer object + Premise Object =
What is Bill account Object
400
The best way to avoid having to use the Retrieval Object list is to use these 4 fields instead
What is an account number, Phone number, meter no# or SS #
400
Use this field to limit your search to customers on Long ISLAND only.
What is Search Restrictions "Keyspan Gas - LI"
400
5 letter ACRONYM in the title bar that Identify you are working on a LONG ISLAND acct
What is KEDLI
500
FACTA definition
Fair and Accurate Credit Transactions Act
500
Another word for “Change” or (Update) used in CSS
What is " Maintain"
500
Using a wildcard after a building no# such as
300? Johnson st. will provide you with this info
A list of premises strating from 300 and 304, 306, 308, 310 or increasing from 300 up.
500
Two buttons on the retrieval screen. One is used to Clear your screen and the other is used to populate information after entering an Acct#, Address, Ph #.....
What is Defaults and FIND
500
The button used to help you find a customers name that you think would be spelled like this