QMS Principles
This describes when your project's starts to "extend" beyond what was originally agreed upon (i.e. boiling the ocean).
What is scope creep?
This is commonly caused by; LACK of aligned goals, POOR requirement set, scope CREEP, NO change control system, and Poor testing
What causes Project Failure?
Change for Good
What is Kaizen
This may be used as a pre-charter step to ensure there is support for chartering a full project.
What is an S.T.P?
This type of process map places the parties involved in their own lane.
What is a Deployment Map (aka swim lanes)
These process steps are considered something that a client is willing to pay for?
What are "Value Added" steps?
Initiate, Plan, Monitor, Control and Close
What is Project Management ?
Sorts ideas into categories and also called Fishbone diagram
What is Ishikawa diagram?
A __________ is about creating something new or implementing a change, whereas a Process is intended to create value by repeatedly performing a task
What is a Project?
This shape represents the start or finish of a process map
What is an oval or circle?
Overproduction, Overprocessing, Rework, Motion, Intellect, Inventory, Transportation, Waiting?
What are the eight wastes? (or TIMWOOD)
One of the primary roles of this person on a project team is to remove roadblocks.
Who is the Project Sponsor?
The majority of the results (outputs) come from the minority of the causes (inputs)
What is the 80/20 rule?
This QMS tool defines the mission and scope of action for the project team.
What is a Charter?
Of the 2 process metrics, this metric does not have to get better, but it cannot get worse.
What is a secondary metric?
When new ideas are implemented but does not move successfully because people have not adopted to them, this _____________ can help?
What is Organization Change Management?
After identifying the Process, what is the SIPOC term that describes what is needed to go into a process step and what comes out of the process step?
What are Inputs and Outputs?
VOC can come from external customers as well as these customers.
Who are internal (customers)?
This metric has a simple goal of "no surprises".
What is project metric?
This is a reference point of a process’ performance that shows how the process was performing prior to any changes
What is the baseline metric?
A tool to help the team break project deliverables into smaller deliverables / tasks
What is Work Breakdown Structure?
Identify / analyze the problem and develop a plan for improvements. Develop & test potential solutions. Measure how effective the solution is; Analyze if it can and should be improved. Implement / institutionalize the solution.
What is Plan Do Check Act
Customer Satisfaction Score, Customer Effort Score and Net Promoter Score are all examples of this.
What are key metrics?
This is what S.T.P. stands for.
What is "situation, target and proposal"?
This is where the real work occurs.
What is the Gemba?