Billing
A PA type where in the customer will only qualify when they say they do not have a bank account, credit/debit card, or only make payments in cash.
What is Promise to Pay?
What feature of the Samsung S21 5G where you can: Capture everything, whether you’re up close or not. Get more stability with Zoom Lock and never lose your focus.
What is 30X Space Zoom
What are the 3 services that are not included on Sprint Essentials?
What is: Sprint Global Roaming, Hulu and Tidal
Once a customer is under the T-Mobile Network Experience what application can they take advantage of that can automatically block scam callers?
What is Scam shield
In i-Care, the person listed in the Account field in the Dashboard section of the Interaction Home screen.
What is Account holder
On this process the Customer will receive 2 bills within a 30 days period: 1 with prorated MRC and 1 with a full month in advance MRC (proration may apply if Price Plan or Service changes made to account during bill period)
What is Bill Cycle Change
The Inseego MIFI M2000 has what type of processor
What is Qualcomm® Snapdragon™ SDX55
Unlimited plan for only $35 a month
What is Unlimited Kickstart
allows customers to make and receive calls over Wi-Fi connections in almost any location.
What is Wifi Calling
CST tool for viewing and managing many of the third-party premium-content purchases that are billed to customer account.
What is PCCT
This are not taxes and are not legally required; rather they are part of our rates and we choose to collect them from you to recover certain costs.
What is Surcharges
What Series of Apple Watch is eligible for Stand Alone Activation?
What is AW Series 4
What international plan has better benefits to 20 Countries in the Americas than Global Roaming?
What is Sprint Open World
This type of ROAMING allows a phone to connect to partnering company networks in the United States, Puerto Rico and U.S. Virgin Islands.
What is DOMESTIC ROAMING
What program is the monthly maximum amount of spending per phone on your account based on your credit decision. For accounts with multiple phones, the total spending limit is calculated as the number of phones on the account multiplied by the spending limit per phone.
What is Account Spending Limit
T-Mobile will allow an Installment Billing (IB) or Lease contract to be moved to the account level and continue to bill without an associated subscriber referred to as?
What is Continue Billing Policy
What is the process where in a device fully owned by the customer that is being surrendered to Sprint to satisfy a promotion requirement.
What is Trade In
This plan is an option for customers that are not interested in Unlimited data which cost $40 a month.
What is $40 2 GB plan
Sprint employs this for certain unlimited data customers who are heavy data users (50GB or more for most plans) during a single billing cycle.
What is Quality of Service or network prioritization,
(formerly known as Transfer of Liability - TOL) is defined as the transferring of a PTN and the attached monthly installment/lease (when appropriate) from one account (releasor) to another account (acceptor).
What is Change of Ownership
What CST document will help a Care rep to assist customers calling in because of a discount or a promotion not applied on the bill
What is Billing - Promotion or Discount Not Applied
What CST document can Care Rep pull up to know all available and expired device promos?
What is Equipment Promo Offers - BOGOs and More
What type of plan has the benefit of monthly regulatory fees and taxes included in the monthly price of the rate plan. Going forward, the amount you pay for your rate plan will always be the same even if monthly taxes and fees go up. The plan price on your bill will always be predictable – no more surprises!
What is Tax Inclusive Plan
What CST document to pull up for guidelines on Network refresh provisioning?
What is Provisioning Refresh Network Device
If a port out is already in progress, Care should authenticate and use what tool before providing the account number.
What is OTP Tool